(1 Rotation - 30 MIN) 

Roundtable 1: Making Experience Metrics Actionable at the Frontline 

• Speaker 1: Tiah Wingate, PhD Sr. Analytics Coordinator, Patient Experience, Akron Children's Hospital 
• Speaker 2: Molly Lloyd, CPXP; Data Management Specialist, Patient Experience, Akron Children's Hospital 

Roundtable 2: Scaling Without Losing the Human Touch: Keeping Care Patient-Centered During Rapid Growth 

• Speaker 1: Kristina Bramwell, Patient Experience Officer, Cayman Islands Health Services Authority 

Roundtable 3: Closing the Culture Gap: Turning Employee Voice and Patient Voice into Real Behavior Change 

• Speaker 1: Kerrie Fullen, Director of Patient Experience, Norton Healthcare 

Roundtable 4: Reducing Staff Burden Without Sacrificing Experience  

Roundtable 5: Embedding Experience Into Quality & Safety Programs  

Roundtable 6: Standardization vs Personalization: Finding the Balance