(1 Rotation - 30 MIN) 

Roundtable 1: Empowering the Front Line: Formalizing and Decentralizing Service Recovery in a Healthcare System.

• Speaker 1: Tiah Wingate, PhD Sr. Analytics Coordinator, Patient Experience, Akron Children's Hospital 
• Speaker 2: Molly Lloyd, CPXP; Data Management Specialist, Patient Experience, Akron Children's Hospital 

Roundtable 2: Scaling Without Losing the Human Touch: Keeping Care Patient-Centered During Rapid Growth

Roundtable 3: Closing the Culture Gap: Turning Employee Voice and Patient Voice into Real Behavior Change 

• Speaker 1: Kerrie Fullen, Director of Patient Experience, Norton Healthcare 

Roundtable 4: Executive Leader Rounding Simulations That Build Confidence, Accountability, and Connection

• Speaker 1: Tiffany Zimmerman, Vice President, Patient Experience Services, OSF Healthcare
• Speaker 2: Kerry Sloyan, Director, Patient Experience Eastern Region, OSF Healthcare
• Speaker 3: Carrie Boelens, Director, Patient Experience Western Region, OSF Healthcare
• Speaker 4: Lisa Oller, Director, Patient Experience Central Region, OSF Healthcare

Roundtable 4: Reducing Staff Burden Without Sacrificing Experience  

Roundtable 5: Embedding Experience Into Quality & Safety Programs  

Roundtable 6: Standardization vs Personalization: Finding the Balance