Tom Tull

Chief Experience Officer Ballad Health

Tom Tull, FACHE, is the vice president/chief experience officer at Ballad Health, Johnson City, Tenn. With over 30 years of healthcare experience, Tull has been a member of the Ballad Health team and has served on the Board of Examiners for the Malcolm Baldrige National Quality Award and the Tennessee Center for Performance Excellence. He has also trained for both the Tennessee Center for Performance Excellence and the U.S. Senate Productivity and Quality Award for the state of Virginia. Tull is recognized nationally by Becker’s Healthcare as a top CXO to watch and is a fellow of the Advisory Board and the American College of Healthcare Executives.5

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

3:20 PM Opening Keynote Panel: Avengers Assemble: Uniting Health Systems to Transform the Patient Experience

Just as the Avengers unite their extraordinary abilities to protect humanity, human experience leaders across healthcare systems must harness their unique strengths to create a seamless, compassionate, and high-impact care journey. This energizing session invites you to step into your own superhero identity—whether you identify with Captain America, The Hulk, Iron Man, Thor or Black Panther. You will discover how to channel superhero powers to elevate experience across your organization.

Back by popular demand after last year’s unforgettable Wizard of Oz-themed collaboration, this dynamic panel returns—costumes and all—with a fresh, action-packed adventure. Through storytelling, strategy, and a touch of theatrical flair, each speaker will reveal how invaluable their superpower is to the role of being a healthcare leader.

Come ready to be energized, equipped, and empowered. The PX universe needs you.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda