Tyler Gegen | NGPX

Tyler Gegen

Tyler Gegen

System Executive Director, Patient Experience UnityPoint Health
Tyler Gegen

DAY 2 - Thursday, December 3rd, 2026

8:00 AM PANEL: Language Access as Safety: Designing Interpreter Services that Improve Outcomes

Language barriers aren't just a patient experience challenge; they're a patient safety risk that can lead to preventable harm, inequitable outcomes, and eroded trust. This panel reframes language access as a core safety strategy and explores how high‑performing organizations design interpreter services that are dependable in the moments that matter most: the ED, inpatient care, informed consent, procedures, and discharge. Panelists will share practical, scalable approaches to make language support easy to request, quick to deploy, consistent across settings, and embedded in clinical workflow not treated as an add‑on. Learn how teams are improving utilization, reducing delays and workarounds, strengthening understanding at key decision points, and measuring impact through quality, safety, and equity lenses. Attendees will leave with actionable design principles and operational tactics to hardwire language access as a standard of care and a driver of better outcomes. 

Check out the incredible speaker line-up to see who will be joining Tyler.

Download The Latest Agenda