NGPX 2024

Passionate About Elevating the Conversation in 2024?

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Have insights on the latest trends and innovations transforming patient experience? We're seeking visionaries like YOU to spark and inspire at our event. Make your mark; reach out and let's amplify your voice!

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Where Leaders Unite to Elevate Patient Experience

More than just an annual conference, NGPX is a community that unites America's best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Gets Better Every Year

Meet with great people and have engaging conversations and follow-ups throughout the year.

“The speakers were all so heartfelt. How can you not be motivated?”

Lisa Hare, Manager, Performance Excellence Support Services, Froedtert & the Medical College of Wisconsin

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“The pace, content and collegiality of all was the best I have experienced”

Susan Davis, Manager, Volunteer and Courtesy Services, Porter Adventist Hospital.

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“I’ve learned so much and made great connections!”

Theresa Johnson VP, Patient Experience, Parkland Health & Hospital Systems

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Past Speakers Included:

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Keith Gran

Chief Patient Experience Officer
University of Michigan Health System

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Cassandra Crowe

Chief Experience Officer
Sharp HealthCare

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Pam Guler

Vice President, Chief Experience Officer
AdventHealth

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Vishal Bhalla

SVP, Enterprise Chief Experience Officer, Market CHRO
Atrium Health

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Thomas G. Howell

MD, Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic 

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Amy Searls

Chief Experience Officer
Prime Healthcare

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Dr. Judith Wolfe

Associate Chief Experience Officer
Cleveland Clinic  

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Tom Tull

Chief Experience Officer
Ballad Health

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Mendy Goonan

Chief Experience Officer, System Director, Organizational Development
Central Maine Healthcare

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Brian Carlson

Vice President, Patient Experience
Vanderbilt University Medical Center 

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Barb Bobula

Vice President, Patient Experience
Allegheny Health Network

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Lynn Charbonneau

Director, Patient Experience and Guest Services
Tampa General

Why Innovation in Action – Everywhere You Look

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Learn From Those Transforming the Patient Experience

You’ll hear from more than 30 CXOs, trendsetters, visionaries and trailblazers that are revolutionizing the patient experience! Walk away with pages of strategies that will deliver personalized high touch experiences for your patients and staff.

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The Most Interactive PX Event Ever
  • 300+ attendees
  • 15 hours of networking
  • Speak “off-the-record”
  • Develop relationships
  • Make new contacts
  • Join the tight-knit NGPX community
  • All in a beautiful venue!
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Meet New Innovative Vendors All in One Place

The NGPX Innovation Hub is THE place to find your next PX transformation partner. See the newest releases from trusted industry leaders and be wow-ed with revolutionary tech from up-and-coming players.

Continuing Education Credits

Get excited! NGPX now enables you to receive PXE credits.

PXEs offered by:

Attended by the World’s Most Innovative Healthcare Providers

NGPX brings together 300+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

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"I love that NGPX was so focused on patient experience and that we had so many CXO's and VP's of Patient Experience in the room. I have several best practices to take home with me."

Susan Osborne, Director, Patient Experience, Gwinnett Health System

One Of A Kind Audience

Retreat Yourself: The NGPX Experience

Connect and learn even faster at our onsite events. Every year we curate new experiences at the event to enhance relationships and spark innovation outside of the session room.

Join our exclusive drink and food pairings as you relax with your fellow execs and sip and savor pairings with bourbon, craft beers, wine and more.

Our intimate executive boardroom-style discussion allows CXOs to discuss their biggest obstacles, gain honest feedback, debate strategic ideas, and share high-level insights in a private, closed-door space.

The Expo, or Xperience Lounge, is your one-stop-shop to scout out current and future CX Tech. See demos, grab refreshments, meet up with peers - the Expo is where it all happens.

Attendees will hear from a variety of veteran NGPX advisory members, CXOs–current and former—who are eager to share their best career advice, lessons learned, and expectations and predictions for the future of patient experience

Real Reviews From Real Attendees

See why the community rates NGPX as the number one patient experience event of its kind.

A Community of PX Leaders

You’ll come as an attendee and leave as a valued member of our community

Westin Rancho Mirage Golf Resort & Spa

71333 Dinah Shore Drive, Rancho Mirage, California, USA, 92270
December 2 - 4, 2024

(760) 328-5955 | Website

Our Sponsors: