Transforming Patient Experience. Together.

More than just an annual conference, NGPX is a community that unites America's best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.


Gets Better Every Year

Meet with great people and had engaging conversations and follow-ups throughout the year.

“The speakers were all so heartfelt. How can you not be motivated?”

Lisa Hare, Manager, Performance Excellence Support Services, Froedtert & the Medical College of Wisconsin

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Continuing Education Credits

Get excited! NGPX now enables you to receive the following credits:

Nursing Credits

Offered by:

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PXEs

Offered by:

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Inspiration & Innovation. Only at NGPX

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Learn From Those Transforming The Patient Experience

You’ll hear from more than 30 CXOs, trendsetters, visionaries and trailblazers that are revolutionizing the patient experience! Walk away with pages of strategies that will deliver personalized high touch experiences for your patients and staff.

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The Most Interactive PX Event Ever

  • 400+ attendees
  • 15 hours of networking
  • Speak “off-the-record”
  • Develop relationships
  • Make new contacts
  • Join the tight-knit NGPX community
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Meet New Innovative Vendors All In One Place

The NGPX Innovation Hub is THE place to find your next PX transformation partner. See the newest releases from trusted industry leaders and be wow-ed with revolutionary tech from up and coming players.


Who Attends NGPX?

NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

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Inspiring 2019 Speakers Include

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Adrienne Boissy

Chief Experience Officer
Cleveland Clinic
The Future of High Touch Experiences

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Keith Gran

Chief Patient Experience Officer
University of Michigan Health System
Developing A Family Center Care Program

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Maureen Fagan

Chief Experience Officer, University of Miami
Miami Health System
Partnering with HR to Create Joy in the Work Place

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Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai
Keeping Patients Happy When The House Is Full

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Stephen Meth

Chief Experience Officer
Prime Healthcare
Insights into Prime Healthcare’s Bring Your Own Device Pilot Program

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Shannon Connor Phillips

Chief Patient Experience Officer
Intermountain
Keeping Our Promises

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Cristobal Kripper

Chief Patient Experience Officer
CHRISTUS Health
Biased for Excellence

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Pam Guler

VP and Chief Experience Officer
AdventHealth
Transforming & Uniting a Culture for Patient Experience

Agenda At A Glance

Day 1: Designing for Experience

  • Keynote: The Future of High Touch Experience
  • Panel Your Clinicians Are Leaders! How Do You Engage Them?
  • Keynote Adopting High Reliability Principles and Lean Daily Management to Improve The Patient Experience
  • Case Study The Parallels Between Theme Park Design and Achieving The Quality, Performance and Human Experience Objectives for 21st Century Healthcare

Day 2: Transforming Your Organization’s Culture to Impact Experience in Healthcare

  • Keynote Transforming & Uniting a Culture for Patient Experience
  • Keynote Taking Strategy to Action: Implementing Strategy for Employed and Private Practice Groups at Scale
  • Case Study Patient Experience & Hospital Flow: Keeping Patients Happy When The House Is Full
  • Case Study Facing Work Place Violence Trauma

Day 3: Voice of the Patient

  • Opening Keynote Using the Power of Story-Telling to Impact Culture
  • Keynote Cost of Care and The Patient Experience
  • Panel: The Future of Healthcare and The Digital Experience
  • Vision Board Roundtables – Lessons Learned and Takeaways

Experience NGPX

Connect and learn even faster at our onsite events. Every year we curate new experiences at the event to enhance relationships and spark innovation outside of the session room.

Join our exclusive drink and food pairings as you relax with your fellow execs.

Our intimate executive boardroom-style discussion allows CXOs to discuss their biggest obstacles, gain honest feedback, debate strategic ideas, and share high-level insights in a private, closed-door space.

The Expo, or Xperience Lounge, is your one-stop-shop to scout out current and future CX Tech. See demos, grab refreshments, meet up with peers - the Expo is where it all happens.

Take a deep dive into the specific areas you came to discuss during the conference and what the future of patient experience looks like to you!


Connect at NGPX

You’ll come as an attendee and leave as a valued member of our community

"I love that NGPX was so focused on patient experience and that we had so many CXO's and VP's of Patient Experience in the room. I have several best practices to take home with me."

Susan Osborne, Director, Patient Experience, Gwinnett Health System

— Venue —

Hyatt Regency Indian Wells Resort

  44600 Indian Wells Ln, Indian Wells, CA 92210

   (760) 776-1234   |      Website