Brian Carlson

Is it Your First Time Attending NGPX? Join us for a networking experience to “brew” up some excitement for your first ever NGPX! Designed especially for first-year attendees, this cozy gathering provides the perfect opportunity to mingle, network, and connect with fellow newcomers and Advisory Board mentors while indulging in an array of specialty coffee drinks crafted by skilled baristas. 

At NGPX, we pride ourselves on being more than just a conference—we're a tight-knit community of like-minded professionals who return year after year, eagerly anticipating the opportunity to reconnect with old friends and make new ones. As you start your first-ever NGPX journey, our esteemed Ad Board Members are eager to welcome you with open arms and offer guidance, advice, and support.

We know meeting new people doesn’t come naturally to everyone, so take advantage of this relaxed and informal setting, reminiscent of your favorite neighborhood coffee spot, as we help take the intimidation and pressure out of socializing with a fun ice breaker and lightly structured discussion groups. Whether you’re seeking insights into the world of Patient Experience, looking to expand your professional network, or simply hoping to make some new friends, this social hour is the perfect opportunity to connect with like-minded individuals to forge meaningful connections that will last far beyond the duration of the conference. It’s going to be a latte of fun!

Healthcare is undergoing a rapid transformation, driven by technological advancements and evolving patient expectations. This panel brings together industry leaders to explore innovative strategies and practical takeaways for delivering exceptional patient experiences. Join us for a dynamic discussion on the future of patient experience and learn how your industry peers are approaching innovation. Attendees will discover how to:

• Identify and prioritize innovative solutions: Learn practical methods for identifying and evaluating emerging technologies and trends to enhance patient care.
• Overcome implementation challenges: Gain insights into strategies for successfully adopting new processes while minimizing disruptions
• Measure and optimize patient experience: Explore key performance indicators and methodologies for tracking and improving patient satisfaction and outcomes

In the dynamic world of healthcare, professionals encounter a diverse array of individuals on their journey, including patients, families, caregivers, leaders, and peers. Each group offers unique opportunities for learning and growth, contributing to the enhancement of patient care. This panel session draws inspiration from the timeless journey of the Wizard of Oz, exploring how healthcare professionals can build heart, brains, and courage in their interactions to foster more positive experiences for patients. By navigating the Yellow Brick Road of effective communication, compassion, creativity, and leadership, attendees will be equipped with the tools needed to elevate patient care and engagement.

·       Enhancing Workforce Engagement and Retention: Attendees will learn how to connect with and educate workers across different generations and organizational levels. By understanding and meeting them where they are, healthcare leaders can enhance engagement and retention within their teams.

·       Inspiring Compassion and Community Engagement: This panel will provide insights into how healthcare professionals can inspire compassion for patients from all backgrounds. Attendees will explore strategies to engage with communities that have diverse backgrounds and expectations, fostering inclusive and empathetic care.

·       Promoting Creativity and Innovation: Participants will discover ways to harness creativity and innovation to improve healthcare outcomes. The session will highlight how innovative approaches can lead to better patient care and more efficient healthcare delivery.

Leveraging the Patient Experience Community: The session will offer guidance on how to leverage the patient experience community to support personal and professional growth. Attendees will learn how to utilize these experiences to become better leaders, ultimately benefiting their organizations, patients, and staff.

In today’s world of healthcare, evidence-based practices and standardization are promoted and encouraged and variation in practices is viewed critically. Yet, it is presently unclear how to cull and formulate evidence-based best practices in newer fields, like patient experience, where outcomes research may be limited. Standards of practice, like the importance of including the patient and family in bedside shift reports for RN-to-RN handoff, are well-known in the nursing literature, but empirical link to patient experience outcomes remains tenuous. One of the ways to derive best practices in patient experience is to share learnings across patient experience programs and institutions—finding commonalities, trialing similar pilot projects, measuring similar outcomes—all with the goal of aggregating findings and sharing learnings and experiences. This panel will consist of representatives from 3 geographically diverse hospital systems, representing a diversity of patient populations, bed sizes, and regional differences, who are in the beginning stages of collaborating. In this panel, we will discuss how we share learnings, what we’ve found beneficial, what we would still like to do but haven’t yet operationalized, and some of the barriers and pitfalls we experience in collaborating. We hope to learn from audience members on what they’ve found helpful in their multi-institutional collaborations and what they would like to see in terms of a more organized, national, multi-institutional network.

·        Overcoming Challenges and Identifying Best Practices: Learn about the hurdles faced when collaborating across different healthcare systems and discover successful strategies for sharing knowledge and implementing best practices in patient experience

·        Building a Stronger Patient Experience Network: Gain insights into the formation of a collaborative network that can drive industry-wide improvements in patient care by sharing experiences and lessons learned

·        Measuring and Evaluating Collaborative Efforts: Explore methods for measuring the impact of collaborative initiatives and identifying key performance indicators to assess the effectiveness of shared practices