Next Generation Patient Experience 2019

December 03 - 05, 2019

Hyatt Regency Indian Wells


Whitepaper & Report Center

Building the Patient Room of the Future

Let’s face it: Most hospital patients would prefer to be just about anywhere other than a hospital room. They’re likely not feeling 100 percent, have little control over their environment and are unclear about the status of their health and treatment. Throw in concerns about keeping visiting family comfortable and minimizing everyone’s boredom and it’s easy to understand why. Read the report by GetWellNetwork today!

Your Patient Won’t Always Speak English. Are You Prepared?

As the United States grows increasingly more diverse in linguistics and culture, it is becoming more important than ever that healthcare facilities provide proficient, qualified medical language services, life science translators and hospital interpreters in order to ensure delivery of the best healthcare for patients. The Limited and Non-English Speaking population in the United States is ever growing, currently over 25 million, and with the US foreign-born population anticipated to double by 2050, the need for language services continues to rise with no signs of slowing. Read more from Interpreters Unlimited here!

The New World of Value-Based Healthcare

As patients take increased control of their healthcare experience, employees need to take control of the patient experience. Read the full report by Maritz Employee Experience (EX).

NGPX 2018 Innovation Briefing

Patient experience at American healthcare institutions is at a turning point. As new technologies gain a foothold at innovative health systems across America, patient expectations are rising steadily. Now more than ever, hospitals are attempting to brand themselves in ways that promote the top-of-the-line patient experience. Aside from the best possible medical care, hospitals are concerned with providing excellent service at every touch-point throughout the patient journey. These range from treating their facilities like upscale hotels, promoting outreach programs, to putting patients and family members on their boards as advisors. Our goal for this short report is to give a snapshot of how several health systems are experimenting with new patient experience strategies in 2018 and beyond.Download the report now!

NGPX Innovation Briefing - September 2018

In our second Innovation Briefing of 2018, we give you a snapshot of how several health systems are experimenting with new patient experience strategies in 2018 and beyond. Sponsored by: Nason Group

5 Areas of Focus for HCAHPS - A Tactical Guide

Learn how to connect the dots between quality care and HCAHPS scores. In our HCAHPS Tactical Guide, we examine five high impact domains and suggest tactics that will lay the groundwork for your patients to answer "always" every time on the HCAHPS survey. Brought to you by: Always Culture

Definitive Guide to a Successful Voice of the Customer Program

This definitive guide will take you through every aspect of creating a successful VoC program. Brought to you by: iperceptions

Solving Interoperability by Medfusion

Securely retrieve and consolidate medical records in minutes with Medfusion APIs. Brought to you by: Medfusion

Improving Patient Experience

Whitepaper: Improving Patient Experience by Modernizing the Healthcare Contact Center In order to keep up with this increased volume while improving patient satisfaction and brand reputation, many healthcare organizations are moving toward a more intelligent, personalized, patient-centric contact center. This white paper explores the challenges and opportunities available to healthcare organizations at multiple stages of the contact center modernization journey.

Healthcare 2020: How Automated Patient Experiences will Transform the Landscape

In the next several years, automated healthcare is set to grow into an $18B industry.Find out what's behind this growth, how the continuum of care is changing, and the applications of the technology for gathering patient-generated health day when you claim your free copy of this important research. Simply click the image to the left to download your free copy!

[Webinar] Healthcare 2020: How Automated Patient Experiences Will Transform the Landscape

Tune into this on demand webianr to better enable you and your staff to lead more informed and meaningful patient relationships, effective population management and ultimately, better clinical and financial outcomes. Industry experts from Northwell Health, Novartis and Conversa Health show how to build loyalty and efficient communication strategies with your patients. Hear insights from an exclusive report that benchmarks where your peers are at regarding automated healthcare readiness, the use of PGHD, and the demand and intent to invest - Moderated by Report Author and Content Manager Andrew Greissman of WBR Insights & NGPX.

Patient Experience Report

Download the report by clicking the image to the left. This report, prepared by the Director of the Next Generation Patient Experience conference, highlights the latest changes and trends in the Patient Care industry.

2017 Patient Experience Innovation Briefing

Our goal for this short report is to give a snapshot of how several health systems are experimenting with new patient experience strategies in 2017 and beyond.

12 Tips to Hospital Mobile Wayfinding Success

Mobile wayfinding is quickly becoming a patient experience litmus test for many healthcare systems. The innovative technology meets an expressed need of patients and visitors looking for location-based services and amenities and immediately differentiates hospital systems from their competitors. An exceptional mobile wayfinding user experience is also a direct reflection of the clinical excellence patients can expect and the quality of care they will receive at your hospital. Download the whitepaper by Gozio Health to learn more!

Forrester Case Study: Total Economic Impact of Simplee

Through four customer interviews and data aggregation, Forrester concluded that Simplee has the following three-year financial impact.Click on the image to download the report!

Improving Communication from the Operating Room:

Clinicians at Orlando Health Arnold Palmer Hospital for Children developed a mobile application to provide real-time updates of surgical procedures to families in the waiting room. Surveys of patient families show improvements in patient experience, while nurses surveyed preferred the app over a phone call to families. Click on the image to download the full report by EASE Applications!

Embracing Population Health Management by Tribridge

The march toward value-based healthcare and population health management is driving significant changes across the larger healthcare ecosystem. The urgency to affect lengths of stay, left-before-being-seen rates and other measures while simultaneously improving patient outcomes and satisfaction is forcing a wave of innovation. Download the whitepaper by Tribridge to learn more!

The Power of Online Ratings and Reviews

Download this e-book by Binary Fountain to learn strategies for implementing a transparency program. Moving towards transparency is vital in today’s world of healthcare consumerism. Organizations must meet their patients’ need for accurate health and physician information that they can trust. With the help of a technological solution, internal readiness and a clear strategy, healthcare organizations are increasingly becoming the trusted voice for their patients.