The Digitization of the Patient Journey

The patient experience (PX) is rapidly evolving as more and more healthcare organizations adopt digital and virtual solutions as part of their patient support strategies. This report examines the current landscape of digital transformation in patient care within healthcare organizations. It highlights the significant investments healthcare organizations have made in digitizing the patient experience as well as the challenges they now face in their efforts to streamline care. The report reveals that mobile platforms are playing a critical role in digitization strategies. However, despite 67% of healthcare organizations having a dedicated mobile platform, 82% of these respondents express only moderate satisfaction with their effectiveness.