Whitepaper & Report Center

AI Applications in Patient Experience

This report from NGPX Insights examines how hospitals and health systems are currently implementing AI technologies, from early pilot programs to more established deployments. The findings reveal both the practical benefits leaders are seeing—improved workflow efficiency, enhanced patient engagement, and better care coordination—as well as the ongoing challenges around privacy, regulation, and technical reliability that organizations must navigate. NGPX Insights remains committed to providing healthcare leaders with the data-driven insights and industry intelligence needed to make informed decisions in this evolving field.

How Healthcare Providers Can Use New Solutions to Build Bridges to Their Patient Populations

Digital technology is no longer optional to implement in healthcare settings. Instead, it has become a requirement for delivering high-quality care. This report explores how hospitals and healthcare systems have adopted technology to streamline their customer experience management strategies, gain a deeper understanding of their patient’s needs, and improve frontline care. Readers will learn how they can close their patient experience gaps and better service their populations with new technology solutions.