Aida Hozanovic

Aida Hozanovic currently serves as the Patient Experience Performance Advisor at Inova, recently recognized as the Health System of the Year. She is a registered nurse with extensive healthcare experience in critical care, neonatology, occupational health, compliance, and patient experience.

Aida began her nursing career in the neonatal intensive care unit (NICU), where she developed a deep understanding of patient and family needs. This experience shaped her commitment to patient-centered care and service excellence.

In her current role, Aida bridges the gap between leadership, team members, and patients by fostering a culture of service excellence. She prioritizes the patient's voice by using data, feedback, and insights from patients to identify improvement opportunities and develop impactful initiatives.

Passionate about Inova's vision, mission, and values, Aida practices with the goal of providing world-class healthcare every time, every touch, to each person in every community served. She has launched impactful initiatives like "Onsite Immersion Rounding" and "Caring Connections Training," driving excellence in patient experience through compassion, communication, and continuous improvement.