Alan Dubovsky | NGPX

NGPX 2024

December 02 - 04, 2024

Westin Rancho Mirage, Palm Springs, CA

Alan Dubovsky

Chief Patient Experience Officer Cedars-Sinai Medical Center

Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California. In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas for the health system. Alan is also responsible for Interpretation Services, providing language interpretation and translation needs to all medical center patients. In addition, Alan is responsible for Patient Advocacy, the department tasked with managing complaints and grievances. Alan joined Cedars-Sinai in November, 2016, with 15 years focused on healthcare patient experience improvement. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. In that role, Alan was responsible for patient experience and physician engagement, international health, and leadership and talent development. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.

Monday December 2, 2024

3:40 PM KEYNOTE: Strengthening the Patient Experience & Organizational Culture Connection

Join Alan Dubovsky, VP and Chief Patient Experience Officer, and Max Nicholson, Associate Director of Patient Experience, both of Cedars-Sinai, as they delve into the critical relationship between organizational culture and patient experience. Discover how a strong, patient-centric culture can drive exceptional outcomes, enhance employee satisfaction, and foster innovation. Learn practical strategies to cultivate a culture of compassion, accountability, and continuous improvement.

·        Understand the pivotal role of culture in shaping patient experiences

·        Learn how to align organizational values with patient needs

  • Discover actionable steps to cultivate a culture of compassion, accountability, and innovation

Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda