Alison Soileau PhD, FACHE, Certified Pt Exp Leader (CPXP-L)

System VP, Patient Experience & Service Excellence Ochsner Health

Alison serves as System Vice President of Patient Experience and Service Excellence for Ochsner Health. In her role, she promotes a culture of patient- and family-centered care which emphasizes empathy, outstanding service, and respectful communication. She represents the voice of the patient and collaborates with leaders and medical staff to ensure that all patient experiences embody the highest degree of courtesy and kindness. A key component of her work is coaching providers and executives based on their own passions for development. Alison leads the following system teams: experience coaches, experience analysts, patient and provider advocates, language services, guest services, volunteers, and the chaplain program. She began her career with Ochsner as an Organizational Development & Training Specialist in Human Resources; she has also served as a Public Affairs Specialist, Manager of Planning, Director of Strategic Planning & Analysis, and AVP of Patient Experience. Alison has served as a Clinical Assistant Professor for Tulane University’s MHA program and as a strategic planning consultant. Alison holds a Ph.D. in Organizational Leadership and a Master’s Degree in Psychology.