Alison Soileau

System VP, Patient Experience & Service Excellence Ochsner Health

Alison serves as System Vice President of Patient Experience and Service Excellence for Ochsner Health. In her role, she promotes a culture of patient- and family-centered care which emphasizes empathy, outstanding service, and respectful communication. She represents the voice of the patient and collaborates with leaders and medical staff to ensure that all patient experiences embody the highest degree of courtesy and kindness. A key component of her work is coaching providers and executives based on their own passions for development. Alison leads the following system teams: experience coaches, experience analysts, patient and provider advocates, language services, guest services, volunteers, and the chaplain program. She began her career with Ochsner as an Organizational Development & Training Specialist in Human Resources; she has also served as a Public Affairs Specialist, Manager of Planning, Director of Strategic Planning & Analysis, and AVP of Patient Experience. Alison has served as a Clinical Assistant Professor for Tulane University’s MHA program and as a strategic planning consultant. Alison holds a Ph.D. in Organizational Leadership and a Master’s Degree in Psychology.

Wednesday December 4, 2024

9:00 AM KEYNOTE: Wellbeing, Physician Leadership & Patient Experience

We explored the leadership style that was created just for physicians: the Wellness-Centered Leadership (WCL) framework. We have tested different ways for leaders to learn about and then execute upon this style with their teams, and we have found a linkage to patient experience outcomes. WCL is unique because it was specifically designed for physician leaders. WCL does not solely depend on general leadership theories and recommendations, and provides detailed mindsets and behaviors for physician leaders to drive staff outcomes. The foundational elements are defined by mindsets executed through behaviors, leading to change and desired results. As the evidence shows, provider wellbeing is tied to patient outcomes and experience; therefore, our system chose to explore impacting both together. Shanafelt et al. (2021) examined 70 years of leadership philosophies to extrapolate the primary components of effective models to align with physician well-being in building the consolidative WCL model.

· Clarify the impact of physician leader behaviors on direct report outcomes, which in turn impact patient experience.

· Define Wellness-Centered Leadership (WCL), which is a style created specifically for physicians, including the history and research built into the style. Review and discuss the 3 elements of WCL, 20 mindsets, and 48 behaviors.

· Provide action steps for attendees pursue.

Check out the incredible speaker line-up to see who will be joining Alison.

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