November 17 - 19, 2025
Westin Rancho Mirage, Palm Springs, CA
Ashleigh Kamencik-Wright serves as the Program Director for System Patient Experience at Houston Methodist Hospital System, a position she has held since 2018. In this role, she leads the comprehensive program management of a system-wide, patient-centered digital technology initiative. Her responsibilities encompass setting strategic direction, analyzing performance metrics, and building strong relationships with hospital leadership, clients, partners, and vendors. Previously, Kamencik-Wright contributed to System Quality and Patient Safety within the System Accreditation and Regulatory Affairs Department at Houston Methodist. Before joining Houston Methodist, Kamencik-Wright held various leadership and management positions in Physician Practice Management and Business Development. She began her healthcare journey as a Patient Care Assistant, where she cultivated her passion for delivering unparalleled patient-centered, high-quality care. Kamencik-Wright holds a Master of Business Administration from Baylor University, a Bachelor of Science in Nursing from the University of Texas at Arlington, and a Bachelor of Business Administration from West Texas A&M University. She is a member of the Beta Gamma Sigma Business Honors Society. Kamencik-Wright has presented at numerous national conferences and contributed to publications in several peer-reviewed journals. Dedicated to advancing the healthcare community, she serves on the Membership Advancement Committee for the American College of Healthcare Executives: Southeast Texas Chapter. She is actively pursuing both her Fellow certification from the American College of Healthcare Executives and Lean Six Sigma Black Belt certification.
This session explores the creation and implementation of a system-wide course designed to enhance the narration of care and its impact on clinician behavior and patient experience outcomes. Presenters from Houston Methodist will outline the course content, observational methods used to assess clinician behavior, and the resulting improvements—highlighting significant gains in domain scores across all eight hospitals and in 70% of participating units. Structured as an interactive workshop, the session will provide attendees with replicable tools, key learnings, and an implementation framework to support adoption within their own organizations.
Check out the incredible speaker line-up to see who will be joining Ashleigh.
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