Barb Bobula

Vice President, Patient Experience Allegheny Health Network

Barb has been in healthcare over 12 years, and with Allegheny Health Network for the past 9 years working in various aspects of the organization. Currently serving as Vice President, Patient Experience at Allegheny Health Network, Barb leads a team of over 20 professionals, responsible for shaping and implementing the network's patient experience vision across 10 hospitals, numerous ambulatory centers, and over 22,000 employees. With her Masters of Management in Operational Excellence (MSMOE) and expertise in process improvement, Barb has helped sharpen the focus and bring alignment to the Patient Experience strategy at AHN. She also recently earned her Certified Patient Experience Professional (CPXP) certification and is a passionate advocate for patient-centered care, dedicated to creating a remarkable experience for every patient and family.

Tuesday December 3, 2024

5:20 PM FRESH AIR FORUMS

FRESH AIR FORUM #1

Resilience Circle: Navigating Frustration and Pain Points with Lynn Charbonneau

Lynn Charbonneau, Former Director, Patient Experience and Guest Services, Tampa General

Step into a supportive space of shared experiences and mutual understanding with our Resilience Circle, led by NGPX’s esteemed Advisory Board member, Lynn Charbonneau. Through heartfelt sharing and compassionate listening, participants will embark on candid discussions and reflective exercises aimed at cultivating inner strength and fortitude. Together, we’ll delve into strategies for maintaining composure and perspective in challenging times, empowering each other to thrive amidst the inevitable challenges of our roles.

FRESH AIR FORUM #2

Communication Strategies/Coaching and Teaching

Barbara Burnes, Director, Atrium Health

FRESH AIR FORUM #3: Making Patient Experience Fun!- Engaging Leaders and Staff in a Fun Way to Build a Culture that Offers a Remarkable Experience

Barb Bobula, Vice President, Patient Experience, Allegheny Health Network

Who says improving patient experience can't be fun? Learn how Allegheny Health Network transformed its culture through innovative and engaging initiatives. Get ready to be inspired by real-world examples of how to create a fun, engaging, and patient-centric culture.

Barb Bobula will share how they successfully:

Injected fun into the workplace: Discover creative strategies to boost employee morale and create a positive work environment.
Engaged leaders and staff in the PX journey: Learn how to foster a shared sense of ownership and accountability for patient experience.
Measured the impact of fun on patient satisfaction: Explore the metrics used to evaluate the effectiveness of these initiatives.

Wednesday December 4, 2024

12:55 PM CASE STUDY: ECC- Executive Commitment to CARES: A Rounding Program that Hits on Best Practices for Leader Rounding and Staff Engagement

Learn how Allegheny Health Network transformed its leadership rounding program into a powerful tool for improving patient experience and boosting staff engagement. This case study will delve into the ECC- Executive Commitment to CARES initiative, showcasing best practices for effective leader rounding and its impact on organizational culture. Join us to discover how you can replicate its success in your organization. Attendees will:

· Discover how to align leadership rounding with organizational goals and values

Learn how to measure and evaluate the effectiveness of a rounding program
Explore strategies for overcoming challenges and sustaining momentum
Gain insights into the role of executive commitment in driving cultural change

Check out the incredible speaker line-up to see who will be joining Barb.

Download The Latest Agenda