With over 14 years in healthcare, including a decade dedicated to Allegheny Health Network (AHN), Barb Bobula is a seasoned leader committed to exceptional patient care. As Vice President, Patient Experience at AHN, she spearheads a team of 20+ professionals, driving the patient experience vision across 10 hospitals, numerous ambulatory centers, and an expansive network of over 22,000 employees. Leveraging her Masters of Science in Operational Excellence (MSMOE) and proven process improvement expertise, Barb has been instrumental in refining and aligning AHN's Patient Experience strategy. Her Certified Patient Experience Professional (CPXP) certification further underscores her passionate advocacy for patient-centered care, ensuring a remarkable experience for every patient and family.
Designing Experience That Drives Measurable Outcomes
4:40 PM Case Study: Making Communication Stick: Turning a Model into Everyday Practice
Turn communication from a concept into a consistent, measurable behavior across your organization. In this case study, leaders from Allegheny Health Network share how they built and scaled a systemwide communication model that drives meaningful change at the frontline.
Starting with a structured framework, the team embedded communication into daily operations through targeted education, leadership tools, and repeatable practices that keep expectations clear and actionable. Attendees will learn how the model has evolved over time, how it supports initiatives like rounding and clinical best practices, and how it has been adapted across roles from nursing to transport teams.
Leave with practical strategies to reinforce communication daily, engage staff in meaningful ways, and ensure a consistent standard for what "good communication" looks like across the entire care experience.
Check out the incredible speaker line-up to see who will be joining Barb.
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