Barbara Burnes

FRESH AIR FORUM #1

Resilience Circle: Navigating Frustration and Pain Points with Lynn Charbonneau

Lynn Charbonneau, Former Director, Patient Experience and Guest Services, Tampa General  

Step into a supportive space of shared experiences and mutual understanding with our Resilience Circle, led by NGPX’s esteemed Advisory Board member, Lynn Charbonneau. Through heartfelt sharing and compassionate listening, participan­­­ts will embark on candid discussions and reflective exercises aimed at cultivating inner strength and fortitude. Together, we’ll delve into strategies for maintaining composure and perspective in challenging times, empowering each other to thrive amidst the inevitable challenges of our roles.

FRESH AIR FORUM #2

Communication Strategies/Coaching and Teaching 

Barbara Burnes, Director, Atrium Health

FRESH AIR FORUM #3:  Making Patient Experience Fun!- Engaging Leaders and Staff in a Fun Way to Build a Culture that Offers a Remarkable Experience

Barb Bobula, Vice President, Patient Experience, Allegheny Health Network 

Who says improving patient experience can't be fun? Learn how Allegheny Health Network transformed its culture through innovative and engaging initiatives. Get ready to be inspired by real-world examples of how to create a fun, engaging, and patient-centric culture.

Barb Bobula will share how they successfully:

• Injected fun into the workplace: Discover creative strategies to boost employee morale and create a positive work environment.
• Engaged leaders and staff in the PX journey: Learn how to foster a shared sense of ownership and accountability for patient experience.
• Measured the impact of fun on patient satisfaction: Explore the metrics used to evaluate the effectiveness of these initiatives.

Empowering patients through health literacy has become more crucial than ever. This panel will explore strategies to enhance health literacy, ensuring that patients are well-informed and actively engaged in their care. Effective communication and patient engagement are key to improving health outcomes, reducing disparities, and fostering a collaborative patient-provider relationship. Key takeaways for this discussion include:

·        Practical communication techniques to improve patient understanding and engagement

·        Innovative digital tools that support health literacy and patient education

·        Strategies for integrating cultural competence into health literacy efforts

·        Methods for assessing and addressing health literacy gaps within patient populations

·        Real-world examples of successful health literacy programs and their outcomes