Delivering meaningful patient experience improvement requires more than collaboration; it requires true alignment and shared ownership between clinicians and patient experience leaders. This panel explores how high performing organizations are moving beyond parallel efforts to integrated, clinician led experience strategies. Panelists will share real-world examples of how aligning physician priorities, leadership behaviors, and PX goals drives safer care, stronger communication, and measurable outcomes for both patients and care teams. 

MD Anderson has developed a multilayered communication framework that spans general service behaviors, relationship centered communication skills, end‑of‑life conversations, and palliative care communication. This case study walks through how each program serves a distinct purpose and how the organization aligned them to create a cohesive, institution wide approach.