Cassandra Cisneros MHA, CPXP

Cassandra A. Cisneros, MHA, CPXP, Director of Patient Experience at Penn Medicine – Pennsylvania Hospital (PAH), leads the Office of Patient Experience/Patient & Guest Relations, Volunteer Services, Language Services, the Spiritual Care Program, and the Welcome Experience. She joined Penn Medicine in March 2021. In her role, Ms. Cisneros serves as an internal consultant across inpatient and outpatient areas, analyzing patient satisfaction trends and sharing evidence-based best practices with multidisciplinary teams. Her passion lies at the intersection of patient experience, hospital quality, and patient safety, and she has made it her mission to ensure that experience improvement efforts are deeply aligned with broader quality and safety goals. At the health system level, Ms. Cisneros focuses on aligning the Penn Medicine Experience across the PAH campus to ensure consistency in the patient journey, regardless of location. Prior to joining PAH, she worked at Temple University Hospital from 2013 to 2021 in roles spanning Quality, Medical Staff Affairs, and Patient Experience. Ms. Cisneros holds a Bachelor of Science in Health Administration (2012) and a Master of Health Administration (2014), both from the University of Scranton. She became a Certified Patient Experience Professional (CPXP) in early 2019. She has presented at national and regional conferences including The Beryl Institute Patient Experience Conference, Press Ganey Human Experience Conferences, the Healthcare Improvement Foundation, and multiple Vizient Clinical Connections Summits. Outside of work, Cassandra enjoys traveling, cheering on Philadelphia sports teams, and is a self-proclaimed Bravo historian.