Courtenay R. Bruce

In today’s world of healthcare, evidence-based practices and standardization are promoted and encouraged and variation in practices is viewed critically. Yet, it is presently unclear how to cull and formulate evidence-based best practices in newer fields, like patient experience, where outcomes research may be limited. Standards of practice, like the importance of including the patient and family in bedside shift reports for RN-to-RN handoff, are well-known in the nursing literature, but empirical link to patient experience outcomes remains tenuous. One of the ways to derive best practices in patient experience is to share learnings across patient experience programs and institutions—finding commonalities, trialing similar pilot projects, measuring similar outcomes—all with the goal of aggregating findings and sharing learnings and experiences. This panel will consist of representatives from 3 geographically diverse hospital systems, representing a diversity of patient populations, bed sizes, and regional differences, who are in the beginning stages of collaborating. In this panel, we will discuss how we share learnings, what we’ve found beneficial, what we would still like to do but haven’t yet operationalized, and some of the barriers and pitfalls we experience in collaborating. We hope to learn from audience members on what they’ve found helpful in their multi-institutional collaborations and what they would like to see in terms of a more organized, national, multi-institutional network.

·        Overcoming Challenges and Identifying Best Practices: Learn about the hurdles faced when collaborating across different healthcare systems and discover successful strategies for sharing knowledge and implementing best practices in patient experience

·        Building a Stronger Patient Experience Network: Gain insights into the formation of a collaborative network that can drive industry-wide improvements in patient care by sharing experiences and lessons learned

·        Measuring and Evaluating Collaborative Efforts: Explore methods for measuring the impact of collaborative initiatives and identifying key performance indicators to assess the effectiveness of shared practices