Devin Lippert

Devin has over 25 years of healthcare experience. Prior to joining Michigan Medicine, Devin worked at Press Ganey Associates where she worked as a Patient Experience Advisor partnering with healthcare organizations across the country aiding in the identification of improvement strategies that drive positive patient experience outcomes. Prior to her role at Press Ganey Associates, she worked at The Children’s Hospital of Michigan, a free-standing children’s hospital, located in Detroit where she was the Director of Service Excellence. In this role, she partnered with board members, executive leaders, directors, managers and front-line staff. She was responsible for leading a culture transformation focused on the patient experience and employee engagement efforts. Devin provided leadership and coaching directly with the executive team on patient experience initiatives and accountability. She also managed the Patient & Family Relations and Family Centered Care departments. Prior to her experience at The Children’s Hospital of Michigan, Devin was the Director of Service Excellence at Beaumont Health System in Royal Oak, MI. In this role, Devin led the Service Excellence department and created the Guest Services department whose purpose was to make a memorable first and last impression for a >1,000 bed Academic Medical Center. Devin holds a Master of Business Administration Degree from Oakland University and a Bachelor of Science Degree with a major in Dietetics from Western Michigan University. She lives in Wixom, Michigan with her family.