Dwight McBee

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?

So… what’s on your mind for 2025 and beyond?

Now more than ever, healthcare faces a future marked by uncertainty and rapid change. From shifting policies and emerging technologies to rising patient expectations, the landscape is evolving faster than ever. The question isn’t just how to keep up—but how to lead.

In this forward-looking session, industry experts will explore the trends, disruptions, and challenges reshaping the future of patient experience. Learn how top organizations are staying agile, centered on the patient, and prepared to thrive in the years ahead.

• Analyzing the key internal and external factors—including policy changes, economic pressures, and technological disruptions—that are currently impacting and are expected to influence patient experience in the coming years
• Explore proactive strategies and adaptable frameworks that enable healthcare organizations to navigate uncertainty, maintain a patient-centered focus, and effectively respond to evolving healthcare landscapes
• Discover innovative approaches and best practices for leveraging technology, fostering a culture of agility, and empowering patients as active partners in shaping the future of their care