November 17 - 19 2025
Westin Rancho Mirage, Palm Springs, CA
Dwight McBee, MBA, BSN, RN, CPXP is Senior Vice President and Chief Experience Officer at RWJBarnabas Health in New Jersey. Mr. McBee previously served as Executive Vice President, Clinical Health Equity and Chief Experience Officer at Jefferson Health in Philadelphia and Vice President and Chief Experience Officer at Temple University Health System. He is a Certified Patient Experience Professional (CPXP), and Patient Experience Institute and a Society for Human Resource Management member. He has been awarded many honors for his leadership in patient experience, including The Arnold P. Gold Foundation’s National Humanism in Medicine Medal.
Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.
Last year’s top questions included:
• How do you navigate a culture where leadership doesn’t walk the talk?
• What’s the best way to deal with difficult physicians?
• What initiatives haven’t worked—and why?
• How do you keep staff motivated when morale is low?
So… what’s on your mind for 2025 and beyond?
Now more than ever, healthcare faces a future marked by uncertainty and rapid change. From shifting policies and emerging technologies to rising patient expectations, the landscape is evolving faster than ever. The question isn’t just how to keep up—but how to lead.
In this forward-looking session, industry experts will explore the trends, disruptions, and challenges reshaping the future of patient experience. Learn how top organizations are staying agile, centered on the patient, and prepared to thrive in the years ahead.
Check out the incredible speaker line-up to see who will be joining Dwight.
Download The Latest Agenda