Dr. Eric Leroux | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Dr. Eric Leroux

Chief Quality & Vice President Eisenhower Health

Dr. Eric Leroux, MD, MBA, is a nationally regarded physician-executive and innovator at the forefront of transforming healthcare quality, clinical decision-making, and digital transformation. His expertise spans value-based and patient-centered care, AI-enabled clinical pathways, health equity, and the intersection of quality and economics, with a track record of designing scalable solutions that align frontline decisions with strategic outcomes. A board-certified emergency physician and seasoned executive leader, Dr. Leroux has helped shape national conversations on variations in care, technology-driven care optimization, and real-world implementation of EHR-integrated decision support. His global experience—from trauma systems in Myanmar to end-of-life care in Alaska and humanitarian public health infrastructure in South Africa—has informed a systems-level view of care delivery that bridges academic, community, and digital health contexts. A frequent presenter at national forums and contributor to high-impact journals, Dr. Leroux brings a unique blend of clinical insight, operational leadership, and entrepreneurial vision to reimagine how care is delivered and experienced. His work centers on empowering clinicians, elevating quality, and advancing innovation at scale. Dr. Leroux earned his undergraduate degree from Princeton University, his MD from the Stanford School of Medicine, his MBA from the Stanford Graduate School of Business, and completed his residency in Emergency Medicine at Stanford, where he also served as chief resident.

Day 2: From Insight to Impact: Operationalizing Patient Experience

11:10 AM KEYNOTE: Redesigning the First 48: Innovation at the Intersection of Patient Experience and Clinical Outcomes

The first 48 hours after hospital discharge are critical—but often the most overlooked. Medications go unfilled, instructions get lost in translation, and complications can escalate before anyone knows there's a problem. In this eye-opening keynote, Dr. Eric Leroux shares how one health system reimagined the post-discharge window with a structured follow-up call program that dramatically improved patient outcomes and satisfaction.

Blending clinical insight, human-centered design, and operational strategy, Dr. Leroux will demonstrate how proactive engagement during this vulnerable time can reduce readmissions, build trust, and deliver measurable impact across the care continuum.

  • Learn how a 48-hour follow-up call strategy can drive satisfaction and prevent readmissions
  • Apply design thinking and workflow redesign to scale interventions system-wide
  • Understand how early engagement builds trust, improves outcomes, and mitigates risk during the most fragile phase of the patient journey

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda