Erica Steed MBA, BAppSc, BBA, EMHP

Erica Steed is the Director of Patient Experience at WellStar North Fulton. Erica manages all aspects of projects that are geared at improving the patient experience. She drives the hospital's patient satisfaction, value-based purchasing, service recovery, patient engagement efforts and the communication department. She is responsible for policy changes as they relate to Patient- and Family-Centered Care. Prior to joining WellStar, Erica served as the Manager of Patient and Family Engagement at Augusta University Medical System. Erica is also a proud Military Veteran. As a Sergeant in the U.S. Army she was responsible for handling Supply and Logistics for training combat missions. She is a graduate of Augusta State University and Troy State University, where she received her B.A. in Marketing and B.S. in Applied Computer Science respectively. She has an advanced degree in Business Management with a concentration in Information Technology (MBA, IT) from Troy State University, as well. She is also a certified TeamSTEPPS ® Master Trainer. She is an international speaker with expertise in strategic planning, process improvement and employee engagement. Steed is a member of the American College of Healthcare Executives, a graduate of the Greater Augusta Chamber of Commerce’s Leadership program and an active Board Member with the Easter Seals Disability Services, The Beryl Institute and PFAnetwork. She resides in Roswell, Ga. with her supportive husband Tony and their two children Ellison and Elian. Her passion for inclusion and equal opportunities for the disabled community has led her to co-lead the Autism Support group (A-Team) in her community and has contributed to her being nominated as a finalist for the Community Impact State Award for employing differently- able staff. In 2020, Erica won the What’s Right in Healthcare Huron Group international award and completed her SibShop Facilitator Certification Training.