Erica Steed

In today’s healthcare climate, patient experience leaders are being asked to do more with less—driving meaningful change without the luxury of unlimited resources. This panel brings together experienced PX leaders who have successfully exercised their creativity, collaboration, and smart prioritization to deliver measurable impact. Attendees will walk away with actionable strategies to stretch limited budgets, engage teams in innovative problem-solving, and sustain high standards of care even in lean environments.

• Identify and implement high-impact, low-cost tactics to improve patient experience across the care continuum
• Leverage internal resources and staff creativity to drive sustainable improvements without major investment
• Build effective frameworks for prioritizing PX initiatives and allocating limited resources for maximum return