Erin Mellema

Erin Mellema is Vice President of Client Success for TTEC’s Healthcare portfolio, bringing nearly 20 years of BPO experience, including 15 years dedicated to healthcare. As Healthcare and Provider Strategy lead, Erin partners with national and regional payers and providers to transform member and patient experiences while delivering measurable business results.

Her expertise spans every critical function including operations, training, quality, workforce management, and strategic solutions, giving her a comprehensive perspective that drives accountability and performance. Erin is recognized for building high-performing teams and implementing proactive strategies that reduce costs, optimize staffing, and improve engagement throughout the year. A strong advocate for innovation, Erin leverages technology to align with client mission metrics and objectives. She integrates CCaaS, CRM, advanced analytics, and AI to create solutions that enhance efficiency, increase revenue, and elevate care experiences. With a proven record of success across leading healthcare organizations, Erin combines deep industry knowledge with a relentless focus on client-centric outcomes, positioning her as a trusted voice in healthcare CX strategy.

Her leadership continues to shape the future of healthcare CX, making her a recognized voice in the industry.