Grace Paschall

Grace Paschall is a Licensed Clinical Social Worker and certified Social Work Case Manager by training, having earned her MSW from the University of Pennsylvania. For the first decade of her career, Grace directly provided child and family therapy in the mental health arena, largely in the setting of residential and partial hospitalization programs. While this work was very fulfilling, Grace sought to expand her healthcare perspective and joined United Healthcare’s Quality and Compliance team, assessing and coaching providers and practices to help them maintain their in-network status. Later, she shifted her emphasis to health systems and joined the Cooper University Healthcare team in 2013 as its lead trauma social worker. Grace was quickly promoted within the Transitional Care Department as its manager where she oversaw 65+ Transitional Case Managers that facilitated effective discharge plans. In 2024, Grace was again promoted to the role of Administrative Director of Consumer Experience, overseeing the Linguistics, Pastoral Care, Volunteer, Welcome Desk, Service Excellence, and Patient Relations departments.  Currently, Grace drives experience efforts across the Cooper enterprise to help improve the quality and safety of the care rendered to patients and the community. Grace is honored to be part of the NGPX panel series and looks forward to making many positive connections.