Grace Paschall | NGPX

NGPX 2025

November 17 - 19 2025

Westin Rancho Mirage, Palm Springs, CA

Grace Paschall

Administrative Director, Consumer Experience Cooper University Health Care

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:25 PM Panel: Bridging the Gap: Advancing Equity Through Language and Communication Access

In an increasingly diverse healthcare landscape, effective communication is foundational to delivering equitable, patient-centered care. Language barriers, health literacy gaps, and accessibility challenges can lead to misunderstanding, mistrust, and poor outcomes—especially among vulnerable populations.

Hear how leading health systems are leveraging innovative language and communication solutions to improve care quality, build trust, and drive better patient experiences. From real-time interpretation to accessible digital platforms, panelists will share best practices and lessons learned in breaking down barriers to understanding.

  • Explore scalable strategies to meet the needs of multilingual and low-health-literacy populations
  • Understand how communication access supports health equity, safety, and patient satisfaction
  • Hear case studies on implementing language services across clinical and non-clinical touchpoints

Check out the incredible speaker line-up to see who will be joining Grace.

Download The Latest Agenda