Grace Paschall

Administrative Director, Consumer Experience Cooper University Health Care

Grace Paschall is a Licensed Clinical Social Worker and certified Social Work Case Manager by training, having earned her MSW from the University of Pennsylvania. For the first decade of her career, Grace directly provided child and family therapy in the mental health arena, largely in the setting of residential and partial hospitalization programs. While this work was very fulfilling, Grace sought to expand her healthcare perspective and joined United Healthcare’s Quality and Compliance team, assessing and coaching providers and practices to help them maintain their in-network status. Later, she shifted her emphasis to health systems and joined the Cooper University Healthcare team in 2013 as its lead trauma social worker. Grace was quickly promoted within the Transitional Care Department as its manager where she oversaw 65+ Transitional Case Managers that facilitated effective discharge plans. In 2024, Grace was again promoted to the role of Administrative Director of Consumer Experience, overseeing the Linguistics, Pastoral Care, Volunteer, Welcome Desk, Service Excellence, and Patient Relations departments. Currently, Grace drives experience efforts across the Cooper enterprise to help improve the quality and safety of the care rendered to patients and the community. Grace is honored to be part of the NGPX panel series and looks forward to making many positive connections.

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:30 PM Track B: Panel: Bridging the Gap: Advancing Equity Through Language and Communication Access

In an increasingly diverse healthcare landscape, effective communication is foundational to delivering equitable, patient-centered care. Language barriers, health literacy gaps, and accessibility challenges can lead to misunderstanding, mistrust, and poor outcomes—especially among vulnerable populations.

Hear how leading health systems are leveraging innovative language and communication solutions to improve care quality, build trust, and drive better patient experiences. From real-time interpretation to accessible digital platforms, panelists will share best practices and lessons learned in breaking down barriers to understanding.

Explore scalable strategies to meet the needs of multilingual and low-health-literacy populations
Understand how communication access supports health equity, safety, and patient satisfaction
Hear case studies on implementing language services across clinical and non-clinical touchpoints

3:00 PM Track B: Panel Remix (Audience Breakout): Bridging the Gap: Advancing Equity Through Language and Communication Access

Continue the conversation from the main panel in this interactive, small-group breakout designed to help attendees turn insights into action. In just 15 minutes, participants will unpack the most meaningful takeaways, share real-world challenges from their own organizations, and exchange practical ideas for improving communication access across diverse patient populations. This fast-moving format creates space for candid dialogue, peer learning, and collaborative problem-solving—ensuring the conversation extends beyond the panel and into concrete next steps.

Small-Group Discussion Prompts:

• Where do language or communication barriers most frequently appear in your patient journey, and what solutions—technology-based or human-led—have been most effective?

• How is your organization addressing health literacy and accessibility, and what gaps remain that impact equity, trust, or clinical outcomes?

• What operational or cultural changes would help your teams better support multilingual and diverse populations across clinical and non-clinical touchpoints?

Check out the incredible speaker line-up to see who will be joining Grace.

Download The Latest Agenda