Collecting patient experience data is easy, changing behavior is hard. In this case study, leaders from Cooper Health share how they moved beyond dashboards and reports to translate PX insights into clear expectations, frontline action, and sustained behavior change. Learn how the organization identified the data that mattered most, aligned leaders and teams around priority behaviors, and embedded PX insights into daily workflows, huddles, and accountability structures. This session offers practical lessons on closing the loop between insight and action, and ensuring patient experience data leads to measurable improvement, not just awareness.