Hayley Andreasen MSL

System Senior Manager, Patient Experience, Medical Group Intermountain Health

Hayley has been with Intermountain for 14 years and held various positions that lend to understanding healthcare processes. These include provider billing and coding, behavioral health care coordination and access, residency and provider affiliation, and front-line operations. She has previous experience leading system initiatives for patient safety and organizational culture and has been leading patient experience initiatives for the last 3 years. Her education background is in Human Resources and a master's degree in Organizational Leadership and Development.

Wednesday December 4, 2024

12:15 PM CASE STUDY COLLAB: Accelerating Improvement for Patient Experience

Hayley Andreasen, MSL, System Senior Manager, Patient Experience, Medical Group, Intermountain Health

Jenna Gonzalez, High Reliability Consultant, Intermountain Healthcare

This presentation will discuss an integrated strategy for Patient Experience:

• Operationalizing Tools and Resources

• Focusing on Leadership Development

• Maximizing Outcomes Through Rounding Best Practices

• Aligning Strategy and Goal Setting Using a Patient Experience Improvement Model

Leveraging these strategies, participants will learn how further to accelerate their organization's patient experience improvement work to maximize outcomes.

· Enhance leadership behaviors to hold teams accountable and to drive improvement efforts.

· Recognize the importance of leader rounding and how to validate processes and behaviors effectively.

· Review a focused patient experience improvement model.

Check out the incredible speaker line-up to see who will be joining Hayley.

Download The Latest Agenda