Javier Alvarez

Asst. Vice President - Operations Support & Patient Experience RWJBH

Javier Alvarez, M.B.A., C.P.X.P.

Assistant Vice President, Operations Support and Patient Experience

Javier Alvarez has dedicated 25 years to enhancing patient and family experiences in hospital settings through his various roles in Patient Experience and non-clinical support operations. He began his career as a patient representative and earned a reputation for his empathy and commitment to improving patient satisfaction. Over the years Javier has embraced opportunities to continue growing and learning new skills. Javier advanced into leadership coaching roles and subsequently into management roles. Javier currently oversees teams responsible for non-clinical support operations including Patient Experience, Volunteer Services, Pastoral Care, Environmental Services, Food and Nutrition Services, Linen, Plant Operations, Safety and Visitor Information in a 450-bed medical center in Northern New Jersey. Javier is known for his passion for improvement, his ability to collaborate across departments, and his ability to build and foster relationships with colleagues and team members.

Day 3: Sustaining the Momentum: Embedding PX Into Culture and Practice

10:45 AM Panel: Looking Ahead: The Future of Patient Experience in a Rapidly Changing Healthcare Landscape

Now more than ever, healthcare faces a future marked by uncertainty and rapid change. From shifting policies and emerging technologies to rising patient expectations, the landscape is evolving faster than ever. The question isn’t just how to keep up—but how to lead.

In this forward-looking session, industry experts will explore the trends, disruptions, and challenges reshaping the future of patient experience. Learn how top organizations are staying agile, centered on the patient, and prepared to thrive in the years ahead.

Analyzing the key internal and external factors—including policy changes, economic pressures, and technological disruptions—that are currently impacting and are expected to influence patient experience in the coming years
Explore proactive strategies and adaptable frameworks that enable healthcare organizations to navigate uncertainty, maintain a patient-centered focus, and effectively respond to evolving healthcare landscapes
Discover innovative approaches and best practices for leveraging technology, fostering a culture of agility, and empowering patients as active partners in shaping the future of their care

Check out the incredible speaker line-up to see who will be joining Javier.

Download The Latest Agenda