Jenna Gonzalez RN, MSN

System Senior Manager- Patient Experience, Acute Care Intermountain Healthcare

I have been with Intermountain Health for almost 20 years. I started my career with the organization as a PCT in Med Surg, then went on as an RN in the Emergency Department. I spent several years in Care Management doing Utilization Review and Quality Assurance Management for that team. I began working with Patient Experience in 2021 and love the work we get to do. I believe that Caregiver Experience is the foundation of Patient Experience, and that trust is the cornerstone. I want to celebrate the great work we already do and partner to become even better.

Wednesday December 4, 2024

12:15 PM CASE STUDY COLLAB: Accelerating Improvement for Patient Experience

Hayley Andreasen, MSL, System Senior Manager, Patient Experience, Medical Group, Intermountain Health

Jenna Gonzalez, High Reliability Consultant, Intermountain Healthcare

This presentation will discuss an integrated strategy for Patient Experience:

• Operationalizing Tools and Resources

• Focusing on Leadership Development

• Maximizing Outcomes Through Rounding Best Practices

• Aligning Strategy and Goal Setting Using a Patient Experience Improvement Model

Leveraging these strategies, participants will learn how further to accelerate their organization's patient experience improvement work to maximize outcomes.

· Enhance leadership behaviors to hold teams accountable and to drive improvement efforts.

· Recognize the importance of leader rounding and how to validate processes and behaviors effectively.

· Review a focused patient experience improvement model.

Check out the incredible speaker line-up to see who will be joining Jenna.

Download The Latest Agenda