Jennifer Bollinger

Senior Vice President, Chief Consumer & Brand Officer Sutter Health

Jennifer Bollinger leads Sutter Health’s Marketing, Communications, Consumer Strategy, Access to Care and Patient Experience teams, working to elevate the brand and create a more connected, digitally empowered experience that increases access and engagement across the health system’s ecosystem. Named one of Reuters’ 2024 Trailblazing Women in Healthcare, she brings a unique blend of strategic, creative and operational expertise to her work, built over two decades in healthcare, hospitality and consumer products—including founding her own digital agency. Before joining Sutter, she served as Chief Consumer Officer at Ochsner Health, where she led interdisciplinary teams to deliver top-quartile experiences and industry-leading digital access solutions.

Day 3: Shaping What’s Next: Designing the Future of Experience

10:20 AM PANEL: Looking Ahead: The Future of Patient Experience in a Rapidly Changing Healthcare Landscape

Now more than ever, healthcare faces a future marked by uncertainty and rapid change. From shifting policies and emerging technologies to rising patient expectations, the landscape is evolving faster than ever. The question isn’t just how to keep up—but how to lead.

In this forward-looking session, industry experts will explore the trends, disruptions, and challenges reshaping the future of patient experience. Learn how top organizations are staying agile, centered on the patient, and prepared to thrive in the years ahead.

Analyzing the key internal and external factors—including policy changes, economic pressures, and technological disruptions—that are currently impacting and are expected to influence patient experience in the coming years
Explore proactive strategies and adaptable frameworks that enable healthcare organizations to navigate uncertainty, maintain a patient-centered focus, and effectively respond to evolving healthcare landscapes
Discover innovative approaches and best practices for leveraging technology, fostering a culture of agility, and empowering patients as active partners in shaping the future of their care

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda