NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Our Speakers

Rick Evans, SVP and Chief Experience Officer at New York-Presbyterian Hospital

Rick Evans

SVP and Chief Experience Officer
New York-Presbyterian Hospital

Julie Kennedy Oehlert, Chief Experience Officer at ECU Health

Julie Kennedy Oehlert

Chief Experience Officer
ECU Health

David Weisman, CXO at NYC Health Hospitals/Queens

David Weisman

CXO
NYC Health Hospitals/Queens

Alan Dubovsky, VP and Chief Patient Experience Officer at Cedars-Sinai

Alan Dubovsky

VP and Chief Patient Experience Officer
Cedars-Sinai

Tom Tull, Chief Experience Officer at Ballad Health

Tom Tull

Chief Experience Officer
Ballad Health

Julie Rish, VP, Consumer Experience at Advent Health

Julie Rish

VP, Consumer Experience
Advent Health

Amy Searls, Chief Experience Officer at Prime Healthcare

Amy Searls

Chief Experience Officer
Prime Healthcare

Christine Cunningham, Former Chief Experience Officer at El Camino Health

Christine Cunningham

Former Chief Experience Officer
El Camino Health

Jennifer Bollinger

Chief Consumer & Brand Officer
Sutter Health

Dr. Carol Lewis MD MPH FACS CPXP, Professor and Chief Patient Experience Officer, ad interim at MD Anderson Cancer Center

Dr. Carol Lewis MD MPH FACS CPXP

Professor and Chief Patient Experience Officer, ad interim
MD Anderson Cancer Center

Kristy Gay, Chief Experience Officer at Baptist Memorial Health Care Corporation

Kristy Gay

Chief Experience Officer
Baptist Memorial Health Care Corporation

Kayla Carey, Chief Operating Officer at Ambulatory Anesthesia Care

Kayla Carey

Chief Operating Officer
Ambulatory Anesthesia Care

Dr. Eric Leroux, Chief Quality Officer at Eisenhower Health

Dr. Eric Leroux

Chief Quality Officer
Eisenhower Health

Thomas Howell, Former Vice Chair, Patient Experience Medical Director, Con-OB GYN at Mayo Clinic

Thomas Howell

Former Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic

Courtenay Bruce, Associate Chief Experience Officer at Houston Methodist

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist

Lou Montana-Rhodes, Vice President, Office of Patient Experience at ECU Health

Lou Montana-Rhodes

Vice President, Office of Patient Experience
ECU Health

Javier Alvarez, Asst. Vice President - Operations Support & Patient Experience at RWJBH

Javier Alvarez

Asst. Vice President - Operations Support & Patient Experience
RWJBH

Dr. Christina Bowen, Chief WellBeing Officer at ECU Health

Dr. Christina Bowen

Chief WellBeing Officer
ECU Health

Alison Soileau, PhD, System Vice President, Patient Experience & Service Excellence at Ochsner Health

Alison Soileau, PhD

System Vice President, Patient Experience & Service Excellence
Ochsner Health

Cassandra Crowe, Former VP, Chief Experience Officer at Sharp HealthCare

Cassandra Crowe

Former VP, Chief Experience Officer
Sharp HealthCare

Katie Gauthier, AVP, Patient Experience at Ochsner Health

Katie Gauthier

AVP, Patient Experience
Ochsner Health

Nicole Caputo

Vice President, Experience and Innovation
UCHealth

Jeremiah Todd, VP, Customer Engagement, Experience & Language Access at Fairview Health Services

Jeremiah Todd

VP, Customer Engagement, Experience & Language Access
Fairview Health Services

Brian Carlson, VP, Patient Experience at Vanderbilt University Medical Center

Brian Carlson

VP, Patient Experience
Vanderbilt University Medical Center

Dawn Robbins, System Associate Vice President, Patient Experience at Baptist Health

Dawn Robbins

System Associate Vice President, Patient Experience
Baptist Health

Erica DeBoer, Chief Nursing Officer at Sanford Health

Erica DeBoer

Chief Nursing Officer
Sanford Health

Stephanie Bayer, Senior Director, Patient Experience at Cleveland Clinic

Stephanie Bayer

Senior Director, Patient Experience
Cleveland Clinic

Lester Torres, Sr. Director, Practice & Patient Care Improvement at Orlando Health

Lester Torres

Sr. Director, Practice & Patient Care Improvement
Orlando Health

Christina Musser, Sr. Director Virtual Care & Patient Experience at St. Luke's University Health Network

Christina Musser

Sr. Director Virtual Care & Patient Experience
St. Luke's University Health Network

Marisa Schwartz, Senior Medical Director Network Patient Experience and Clinical Operations at St. Luke's Hospital-Upper Bucks Campus

Marisa Schwartz

Senior Medical Director Network Patient Experience and Clinical Operations
St. Luke's Hospital-Upper Bucks Campus

Amberlee Fay, Enterprise Director, Office of Patient Experience at UK HealthCare

Amberlee Fay

Enterprise Director, Office of Patient Experience
UK HealthCare

MD Swati Mehta, National Director of Quality & Performance at Vituity

MD Swati Mehta

National Director of Quality & Performance
Vituity

Alexandra Wimsatt, Director, Care Experience, BSN, RN at Providence

Alexandra Wimsatt

Director, Care Experience, BSN, RN
Providence

Bianca Mayes, National Director, Black Health Equity at Planned Parenthood Federation of America

Bianca Mayes

National Director, Black Health Equity
Planned Parenthood Federation of America

Barbara Burnes, Founder & Host at The Redheaded Nurse Podcast.…Positively Speaking

Barbara Burnes

Founder & Host
The Redheaded Nurse Podcast.…Positively Speaking

Rachel Hitt, Medical Director of Patient Experience at Tufts Medicine Integrated Network

Rachel Hitt

Medical Director of Patient Experience
Tufts Medicine Integrated Network

Miranda Merriman, System Director, Ambulatory Patient Experience at Inova Health System

Miranda Merriman

System Director, Ambulatory Patient Experience
Inova Health System

Aida Hozanovic, Patient Experience Performance Advisor at Inova Health System

Aida Hozanovic

Patient Experience Performance Advisor
Inova Health System

Erica Steed MBA, BAppSc, BBA, EMHP, Director, Patient Experience at Wellstar Health System

Erica Steed MBA, BAppSc, BBA, EMHP

Director, Patient Experience
Wellstar Health System

Erin Shipley

Vice President of Consumer Experience
Cooper University Health Care

Cassandra Cisneros MHA, CPXP, Director, Patient Experience at Penn Medicine

Cassandra Cisneros MHA, CPXP

Director, Patient Experience
Penn Medicine

Kathryn Girardi, Director, Care Experience at Providence

Kathryn Girardi

Director, Care Experience
Providence

Yasir Khalid, Director, People-Centered Care and Health Justice at William Osler Health System

Yasir Khalid

Director, People-Centered Care and Health Justice
William Osler Health System

Lara Burnside, Former Chief Experience Officer at JPS Health Network

Lara Burnside

Former Chief Experience Officer
JPS Health Network

Cheristi Cognetta-Rieke, Vice Chair Nursing – Enterprise Transformation at Mayo Clinic

Cheristi Cognetta-Rieke

Vice Chair Nursing – Enterprise Transformation
Mayo Clinic

Max Nicholson, Associate Director of Patient Experience at Cedars-Sinai

Max Nicholson

Associate Director of Patient Experience
Cedars-Sinai

Natalie Zuniga-Georgy, Senior Consultant, System Patient Experience at Houston Methodist

Natalie Zuniga-Georgy

Senior Consultant, System Patient Experience
Houston Methodist

Ashleigh Kamencik-Wright, Program Director, System Patient Experience at Houston Methodist

Ashleigh Kamencik-Wright

Program Director, System Patient Experience
Houston Methodist

Terrell Williams, Project Manager, System Patient Experience at Houston Methodist

Terrell Williams

Project Manager, System Patient Experience
Houston Methodist

Richard Eke, Project Specialist, System Patient Experience Operations at Houston Methodist

Richard Eke

Project Specialist, System Patient Experience Operations
Houston Methodist

Susan Osborne, Director Patient Experience at Hamilton Health Care System

Susan Osborne

Director Patient Experience
Hamilton Health Care System

Michael Allen, Director Emergency Services at Hamilton Health Care System

Michael Allen

Director Emergency Services
Hamilton Health Care System

Ashley Demers

Service Line Administrator / Client Executive 2, Environmental Services, Sodexo
ECU Health

Kathie Helms, Senior Administrator, Clinical Informatics and Practice Support at Mayo Clinic

Kathie Helms

Senior Administrator, Clinical Informatics and Practice Support
Mayo Clinic

Rhonda Joyner MS, MBA, CPXP (she/her), Director, Patient Experience at Planned Parenthood Federation of America

Rhonda Joyner MS, MBA, CPXP (she/her)

Director, Patient Experience
Planned Parenthood Federation of America

Grace Paschall

Administrative Director, Consumer Experience
Cooper University Health Care

Lisa Sator, Director of Experience Support Services at Hospital of the University of Pennsylvania (HUP) -Penn Medicine

Lisa Sator

Director of Experience Support Services
Hospital of the University of Pennsylvania (HUP) -Penn Medicine

Jennifer Baron, Chief Experience Officer at NRC Health

Jennifer Baron

Chief Experience Officer
NRC Health

Kyle Pyron, Global Head of Marketing & SVP US Healthcare and Seniors Marketing at Sodexo

Kyle Pyron

Global Head of Marketing & SVP US Healthcare and Seniors Marketing
Sodexo

Amanda Smith

Vice President, US Clinical Brand Marketing
Sodexo

Charleen Ring, Event Director at LogiMed

Charleen Ring

Event Director
LogiMed

Mark Lomax, CEO at PEP Health

Mark Lomax

CEO
PEP Health

Ph.D. Laura Cooley, Editor-in-Chief at Journal of Patient Experience

Ph.D. Laura Cooley

Editor-in-Chief
Journal of Patient Experience

Lisa Drumbore

Vice President and Chief Experience Officer
Saint Peter's Healthcare

Lynn Charbonneau, Former Director, Patient Experience and Guest Services at Tampa General

Lynn Charbonneau

Former Director, Patient Experience and Guest Services
Tampa General

Michelle Silva M.A., Strategic Advisor for Consumer Experience at NRC Health

Michelle Silva M.A.

Strategic Advisor for Consumer Experience
NRC Health

Marcela Reyes MSN, CPXP

Executive Director, Experience Learning, Culture & Sustainment, Consumer Experie
AdventHealth

DeAnn Yoder, Project Lead Manager, Office of Patient Experience at Michigan Medicine

DeAnn Yoder

Project Lead Manager, Office of Patient Experience
Michigan Medicine

Hannah Thompson

Office of Well-being
ECU Health

Tatiana Abigail, Healthcare and Leadership Consultant at ASCEND Healthcare Solutions LLC

Tatiana Abigail

Healthcare and Leadership Consultant
ASCEND Healthcare Solutions LLC

Erin Mellema, Vice President, Client Success Partner at TTEC

Erin Mellema

Vice President, Client Success Partner
TTEC

Sarah Larsen, Director, Patient Experience at Providence

Sarah Larsen

Director, Patient Experience
Providence

Chrissy Daniels, Chief Experience Officer at Press Ganey

Chrissy Daniels

Chief Experience Officer
Press Ganey

Alex Greengold, SVP and Chief Consumer Experience Officer at Memorial Hermann Health System

Alex Greengold

SVP and Chief Consumer Experience Officer
Memorial Hermann Health System

Karen Cernock

VP of Consumerism
Memorial Hermann Health System

Valerie Monet, Executive Director, Consumer Insights & Marketing Operations at Banner Health

Valerie Monet

Executive Director, Consumer Insights & Marketing Operations
Banner Health

Velma Ramos Escamilla

Director, CX Analytics
Memorial Hermann Health System

Stephen Raymond, CEO at Prism Labs, Inc

Stephen Raymond

CEO
Prism Labs, Inc

Courtney Meyers, Co-CEO at Omni Interactions

Courtney Meyers

Co-CEO
Omni Interactions

Praneetha Elugunti

Operations Administrator
Mayo Clinic

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

Our Sponsors:

HID Healthcare RTLS

Patient Guide Solutions

Sodexo Healthcare

Zebra Technologies