Julie Kennedy Oehlert
Chief Experience Officer ECU HealthDesigning Experience That Drives Measurable Outcomes
3:20 PM C-Suite Retreat - CXO Think Tank
(Invite-Only - 30 ppl max)
Designing PX for the World We're In
12:30 PM Closing Session: PX in 2027: Designing for What’s Next
As 2026 comes to a close, patient experience leaders are being called to look beyond today's challenges and prepare for what's ahead. This forward-looking panel explores how patient expectations, care delivery models, and workforce realities are set to evolve—and what that means for PX strategy in 2027 and beyond.
Hear from industry leaders on the trends already shaping the future, from AI-enabled personalization and hybrid care models to shifting definitions of access, trust, and loyalty. Panelists will share where they are placing their bets, what capabilities organizations must build now, and how PX leaders can stay ahead in an environment defined by constant change.
Key Takeaways:
- The biggest forces shaping patient experience in 2027
- How expectations for access, convenience, and personalization will evolve
- The future role of AI, digital tools, and human connection in PX
- What organizations should start, stop, and scale heading into the new year
Check out the incredible speaker line-up to see who will be joining Julie Kennedy.
Download The Latest Agenda