Experience outcomes rarely improve strategy alone; they improve when leaders at every level consistently show up with the behaviors that build trust, reliability, and accountability. In this fireside chat, we'll explore what effective leadership development looks like in today's healthcare environment and how to connect it directly to measurable patients and workforce experience results. The conversation will cover which leader behaviors most predict experience performance, how to design development that sticks (coaching, rounding, feedback loops, and peer accountability), and how to measure impact beyond course completion linking capability growth to culture, retention, quality, and PX metrics. 

(Invite-Only - 30 ppl max) 

As 2026 comes to a close, patient experience leaders are being called to look beyond today's challenges and prepare for what's ahead. This forward-looking panel explores how patient expectations, care delivery models, and workforce realities are set to evolve—and what that means for PX strategy in 2027 and beyond. 

• The biggest forces shaping patient experience in 2027 
• How expectations for access, convenience, and personalization will evolve 
• The future role of AI, digital tools, and human connection in PX 
• What organizations should start, stop, and scale heading into the new year