Krysta Kishbaugh

Senior Director, Practice & Patient Care Improvement Orlando Health

Krysta Kishbaugh is an experienced improvement specialist with over 15 years in healthcare, driving operational excellence, patient care, and organizational growth. Known for her strategic vision and hands-on approach, she specializes in coaching, healthcare analytics, and process optimization to deliver measurable improvements in patient experience and performance.Since joining Orlando Health in 2020, Krysta has led cross-functional teams in executing high-impact projects that align with strategic goals, enhancing patient outcomes and operational efficiency.

As Senior Director of Practice & Patient Care Improvement, Krysta leads system-wide efforts to improve HCAHPS performance and transform care delivery. She applies data-driven strategies and partners with leaders to embed sustainable improvements that elevate patient satisfaction and clinical quality. A passionate advocate for leadership development, Krysta is pursuing a Doctor of Health Administration at the University of North Florida and aims to advance into executive leadership, continuing to shape the future of patient-centered care.

Day 2: From Insight to Impact: Operationalizing Patient Experience

9:00 AM Panel: From Silos to Synergy – Embedding PX From the Top - Down

Creating an exceptional patient experience takes more than a passionate team—it requires alignment across departments, from the C-suite to the front line. This panel explores how leading health systems are breaking down silos and embedding patient experience into the core of organizational strategy. Learn how to secure executive buy-in, drive cross-functional collaboration, and empower every team member to take ownership of the experience.

Establish executive-level accountability for PX across departments and functions
Foster cross-functional collaboration and break down communication barriers
Empower teams at every level to contribute to a unified, organization-wide PX vision

Check out the incredible speaker line-up to see who will be joining Krysta.

Download The Latest Agenda