Lara Burnside

First Time Attending NGPX?  Kick off your NGPX journey with this relaxed, networking event designed just for first-year attendees. Join fellow newcomers and our welcoming Advisory Board members for casual conversations, light structure, and a low-pressure environment to help you ease into the event. Whether you're looking for industry insights, new connections, or just some friendly faces, this session is the perfect way to start building your NGPX community.

• Meet fellow first-time attendees and start forming lasting connections
• Get guidance and insights from seasoned Advisory Board mentors
• Join lightly structured group discussions to jumpstart meaningful conversations with ease

Achieving exceptional patient experience requires a collaborative partnership between physicians and patient experience teams. Panelists will share real-world examples of successful collaborations, address common challenges, and provide actionable insights on how to align physician practices with patient experience goals to drive improved outcomes and satisfaction.

• Identify effective communication strategies to bridge the gap between physicians and PX teams, fostering open dialogue and mutual respect
• Discover methods for aligning physician practices with patient experience goals, promoting shared ownership and accountability for PX outcomes
• Explore practical approaches to overcome common challenges in physician-PX team collaboration, such as time constraints, differing priorities, and cultural differences

Following the main panel, this quick-turn breakout invites attendees to dive deeper into the realities of building strong, trust-based partnerships between physicians and patient experience teams. In small groups, participants will reflect on the insights shared, discuss their own collaboration challenges, and trade practical approaches for creating better alignment, communication, and shared ownership of PX outcomes. This interactive session helps translate big ideas into actionable strategies grounded in day-to-day experience.

Small-Group Discussion Prompts:

• Where do collaboration and communication between physicians and PX teams most often break down in your organization, and what practices help bridge those gaps?

• How are you building shared ownership of PX goals across clinical and non-clinical teams, and what incentives, workflows, or accountability models have been most effective?

• What structures or cultural shifts would help strengthen mutual understanding, respect, and partnership between physicians and PX leadership?

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?

So… what’s on your mind for 2025 and beyond?

Now more than ever, healthcare faces a future marked by uncertainty and rapid change. From shifting policies and emerging technologies to rising patient expectations, the landscape is evolving faster than ever. The question isn’t just how to keep up—but how to lead.

In this forward-looking session, industry experts will explore the trends, disruptions, and challenges reshaping the future of patient experience. Learn how top organizations are staying agile, centered on the patient, and prepared to thrive in the years ahead.

• Analyzing the key internal and external factors—including policy changes, economic pressures, and technological disruptions—that are currently impacting and are expected to influence patient experience in the coming years
• Explore proactive strategies and adaptable frameworks that enable healthcare organizations to navigate uncertainty, maintain a patient-centered focus, and effectively respond to evolving healthcare landscapes
• Discover innovative approaches and best practices for leveraging technology, fostering a culture of agility, and empowering patients as active partners in shaping the future of their care

After a full day of ideas, inspiration, and information, this is your space to pause, process, and turn all of that content and learning into clarity. So before we move on, let’s slow down, unpack what stood out, and connect the dots -- together. Guided by Dr. Laura Cooley, Editor-in-Chief of The Patient Experience Journal, this daily wrap-up creates a reflective space to discuss key takeaways, surface insights, and explore how to translate big ideas into meaningful action. It’s not just about what you heard, it’s about what you’ll do next.

• Gain clarity on key takeaways by identifying the insights and themes that resonated with you the most
• Turn learning into impact by choosing one thing to bring back to your team or practice
• Share and hear reflections from your peers