Lara has been a healthcare professional for twenty years. She works with all levels of hospital leadership implementing processes and systems to create a great experience for patients, physicians, and employees. Lara is currently the Chief Patient Experience Officer at JPS Health Network in Ft. Worth, Texas.

Lara spent 10 years working for a large healthcare consulting firm focused on service and operational excellence. As a consultant, Lara worked with thousands of hospital leaders and physicians at over 150 health care organizations. Her concentration on employee engagement, patient experience, and creating a culture of service has led to organizations achieving their highest outcomes in service, quality, finance, human resources, and growth.  Lara has experience with large for-profit and not-for-profit health care systems, academic medical centers, and small rural hospitals.

Lara has a Bachelor’s Degree in Communications/Public Relations and is currently enrolled in the MHA program at the University of Cincinnati. She is also the author of a book titled, Believe in the Journey of Your Dreams.