Lara Burnside

Lara Burnside, MHA, CEC, is a nationally recognized healthcare leader, executive coach, and co-founder of CSE Leadership, LLC—a global consulting and coaching firm dedicated to advancing human-centered care and leadership excellence. With over 25 years of experience, Lara has partnered with nearly 200 healthcare organizations, guiding leaders and clinicians through transformative culture change initiatives that have led to significant improvements in patient experience, employee engagement, and operational performance . Previously, Lara served as Senior Vice President and Chief Experience Officer at JPS Health Network in Fort Worth, Texas, where she spearheaded programs that elevated physician engagement from the 19th to the 73rd percentile, patient experience scores from the 3rd to the 80th percentile, and employee engagement from the 0th to the 91st percentile . Her leadership contributed to the organization receiving prestigious accolades, including the Malcolm Baldrige Quality Award and recognition by Washington Monthly as the top hospital in the United States . Lara holds a Master of Healthcare Administration from the University of Cincinnati and a Bachelor's degree in Communications from the University of West Florida. She is a Certified Executive Coach and has been honored multiple times by Becker’s Hospital Review as one of the top Chief Experience Officers in the country .