Laura Cooley Ph.D.

After an afternoon day of ideas, inspiration, and information, this is your space to pause, process, and turn all of that content and learning into clarity. So before we move on, let’s slow down, unpack what stood out, and connect the dots -- together. Guided by Dr. Laura Cooley, Editor-in-Chief of The Patient Experience Journal, this daily wrap-up creates a reflective space to discuss key takeaways, surface insights, and explore how to translate big ideas into meaningful action. It’s not just about what you heard, it’s about what you’ll do next.

• Gain clarity on key takeaways by identifying the insights and themes that resonated with you the most
• Turn learning into impact by choosing one thing to bring back to your team or practice
• Share and hear reflections from your peers

In an increasingly diverse healthcare landscape, effective communication is foundational to delivering equitable, patient-centered care. Language barriers, health literacy gaps, and accessibility challenges can lead to misunderstanding, mistrust, and poor outcomes—especially among vulnerable populations.

Hear how leading health systems are leveraging innovative language and communication solutions to improve care quality, build trust, and drive better patient experiences. From real-time interpretation to accessible digital platforms, panelists will share best practices and lessons learned in breaking down barriers to understanding.

• Explore scalable strategies to meet the needs of multilingual and low-health-literacy populations
• Understand how communication access supports health equity, safety, and patient satisfaction
• Hear case studies on implementing language services across clinical and non-clinical touchpoints

Continue the conversation from the main panel in this interactive, small-group breakout designed to help attendees turn insights into action. In just 15 minutes, participants will unpack the most meaningful takeaways, share real-world challenges from their own organizations, and exchange practical ideas for improving communication access across diverse patient populations. This fast-moving format creates space for candid dialogue, peer learning, and collaborative problem-solving—ensuring the conversation extends beyond the panel and into concrete next steps.

Small-Group Discussion Prompts:

• Where do language or communication barriers most frequently appear in your patient journey, and what solutions—technology-based or human-led—have been most effective?

• How is your organization addressing health literacy and accessibility, and what gaps remain that impact equity, trust, or clinical outcomes?

• What operational or cultural changes would help your teams better support multilingual and diverse populations across clinical and non-clinical touchpoints?

After a full day of ideas, inspiration, and information, this is your space to pause, process, and turn all of that content and learning into clarity. So before we move on, let’s slow down, unpack what stood out, and connect the dots -- together. Guided by Dr. Laura Cooley, Editor-in-Chief of The Patient Experience Journal, this daily wrap-up creates a reflective space to discuss key takeaways, surface insights, and explore how to translate big ideas into meaningful action. It’s not just about what you heard, it’s about what you’ll do next.

• Gain clarity on key takeaways by identifying the insights and themes that resonated with you the most
• Turn learning into impact by choosing one thing to bring back to your team or practice
• Share and hear reflections from your peers