Laura Cooley PhD

For more than a decade, Dr. Cooley led education and development for an academic non-profit, The Academy of Communication in Healthcare (ACH). By fostering connections with executive leaders of hospitals, academic medical centers, and clinic groups, she drove exponential growth of patient experience and communication skills training in the US and abroad. During her tenure with ACH, she cultivated a portfolio of 100+ organizational healthcare education clients and led the launch of 40+ train-the-trainer programs to advance clinician communication skills. Examples of her partnership experience include Stanford Healthcare, Yale New Haven Hospital, Northwell Health, Texas Children's Hospital, Cystic Fibrosis Foundation, Baylor Scott & White, & more. She is editor of the admired book: Communication Rx: Transforming Healthcare through Communication and Relationships. She appears at many healthcare events, including: HIMSS, The American Hospital Association (AHA), The American Medical Group Association (AMGA), The Institute for Healthcare Improvement (IHI), Planetree, The Beryl Institute, The Schwartz Center for Compassionate Care, Press Ganey and more.