Laura Cooley PhD

Editor in Chief Journal of Patient Experience

As Editor-in-Chief of the Journal of Patient Experience, Laura advocates for improved health and experience outcomes through evidence-based research and practice. As a mission-driven professional, she aims to drive value through strategic thought leadership, program development, and academic scholarship to improve patient experience outcomes. She provides consultative support and speaks at high-profile conferences as a recognized subject matter expert. She most recently led The Academy of Communication in Healthcare, where she consistently partnered with C-Suite leaders to support the development and implementation of their Patient Experience strategies. She developed and managed a robust portfolio of healthcare enterprise affiliates. Laura is Co-Editor for “Communication Rx: Transforming Healthcare through Communication and Relationships”, a popular book in the McGraw-Hill Professional Series.In her role as Editor-in-Chief at The Journal of Patient Experience (an open-access peer-reviewed academic publication) she leads a team dedicated to creating influential content focused on patient experience research and education.

Tuesday December 3, 2024

2:00 PM PANEL: Safe Haven: Mitigating Workplace Violence in Healthcare

Iris J. Lundy, Vice President, Health Equity, Sentara Health

Stephanie Bayer, J.D., Senior Director, Office of Patient Experience, Cleveland Clinic

Nicole Rossol, Chief Patient Experience Officer, Stony Brook Medicine

Panelist #4

Workplace violence in healthcare settings is a critical issue that affects the safety, well-being, and morale of healthcare professionals and patients alike. This panel discussion will address the pressing need for effective strategies to mitigate workplace violence and create a safer, more supportive environment for all healthcare workers. Attendees will gain insights into the latest research, best practices, and innovative approaches to preventing and responding to incidents of violence in healthcare settings. Key takeaways include:

· Actionable steps to develop and implement effective workplace violence and prevention programs

· Insights into successful training and education initiatives for staff at all levels

· Understanding the role of technology in preventing and responding to workplace violence

Strategies for providing comprehensive support to victims and fostering a culture of safety and respect

2:30 PM Chairperson's Opening Remarks

Check out the incredible speaker line-up to see who will be joining Laura.

Download The Latest Agenda