Lester Torres

Achieving exceptional patient experience requires a collaborative partnership between physicians and patient experience teams. Panelists will share real-world examples of successful collaborations, address common challenges, and provide actionable insights on how to align physician practices with patient experience goals to drive improved outcomes and satisfaction.

• Identify effective communication strategies to bridge the gap between physicians and PX teams, fostering open dialogue and mutual respect
• Discover methods for aligning physician practices with patient experience goals, promoting shared ownership and accountability for PX outcomes
• Explore practical approaches to overcome common challenges in physician-PX team collaboration, such as time constraints, differing priorities, and cultural differences

Fuel up and forge new connections with fellow PX leaders during this energizing morning break. Don’t forget to stop by our Xperience Lounge Innovation Theater for two inspiring Innovation Spotlights.

Xperience Theater Spotlight: Fostering Innovation in PX

9:35-9:45: Partners in Care

Lester Torres, MBA, PMP, CCSP, SSM, Sr. Director, Practice & Patient Care Improvement, Orlando Health

9:50-10:00 – Partner Spotlight

Dr. Aaron Neinstein, Chief Medical Officer, Notable Health