Lester Torres

Les Torres currently serves as Sr. Director of Practice & Patient Care Improvement at Orlando Health. Les has over 25 years of leadership experience with a focus on facilitating service excellence, patient experience, strengthening teams and organizational development. As Sr. Director, Les oversees PX for Orlando Health’s Medical Group and is developing a hospital wide communication program for clinicians to enhance how care is delivered to patients. He developed the Patient Experience Ambassador Committee (PEAC), a PX educational platform focused on equipping front-line clinic team members with communication skills to strengthen teamwork and elevate patient care. Les also co-established Partners In Care, a clinician development program that focuses on coaching communication skills to strengthen patient engagement, improve care outcomes, and drive positive patient survey results. Before joining the healthcare industry, Les held leadership roles at JP Morgan Chase, ClearTel Communications, and Eastern Financial Credit Union, where he managed contact center operations and implemented quality assurance strategies. Les brings a strong focus on measurable outcomes, team member engagement, and streamlined service delivery. He is known for a data-driven and people-centered approach that balances operational excellence with a deep commitment to teams. Les holds a bachelor’s degree in management and international business from Florida International University, and a Master of Business Administration from Webster University.