Lisa Allen

Chief Patient Experience Officer Johns Hopkins Hospital and Health System

Lisa Allen, Ph.D. joined Johns Hopkins Medicine (JHM) in September 2014 as the first Chief Patient Experience Officer. In this role she has oversight and responsibility for enhancing and continually improving the overall experience of patients and families by coaching, utilization of best practices, transparency, reporting, and system collaboration. She focuses on person and family centered care and engagement. Her position sits within the Armstrong Institute for Patient Safety and Quality. Her team consists of Coaches, Advocates, Volunteer Services, and Patient and Guest Services.

She has her Ph.D. in Medical Anthropology and Community Medicine, a Green Belt in Lean, and is a Certified Executive Coach. Dr. Allen was named in the Beckers Hospital Review list as “130 women hospital and health system leaders to know” for 2015 and 2016.