Lynn Charbonneau

Is it Your First Time Attending NGPX? Join us for a networking experience to “brew” up some excitement for your first ever NGPX! Designed especially for first-year attendees, this cozy gathering provides the perfect opportunity to mingle, network, and connect with fellow newcomers and Advisory Board mentors while indulging in an array of specialty coffee drinks crafted by skilled baristas. 

At NGPX, we pride ourselves on being more than just a conference—we're a tight-knit community of like-minded professionals who return year after year, eagerly anticipating the opportunity to reconnect with old friends and make new ones. As you start your first-ever NGPX journey, our esteemed Ad Board Members are eager to welcome you with open arms and offer guidance, advice, and support.

We know meeting new people doesn’t come naturally to everyone, so take advantage of this relaxed and informal setting, reminiscent of your favorite neighborhood coffee spot, as we help take the intimidation and pressure out of socializing with a fun ice breaker and lightly structured discussion groups. Whether you’re seeking insights into the world of Patient Experience, looking to expand your professional network, or simply hoping to make some new friends, this social hour is the perfect opportunity to connect with like-minded individuals to forge meaningful connections that will last far beyond the duration of the conference. It’s going to be a latte of fun!

FRESH AIR FORUM #1

Resilience Circle: Navigating Frustration and Pain Points with Lynn Charbonneau

Lynn Charbonneau, Former Director, Patient Experience and Guest Services, Tampa General  

Step into a supportive space of shared experiences and mutual understanding with our Resilience Circle, led by NGPX’s esteemed Advisory Board member, Lynn Charbonneau. Through heartfelt sharing and compassionate listening, participan­­­ts will embark on candid discussions and reflective exercises aimed at cultivating inner strength and fortitude. Together, we’ll delve into strategies for maintaining composure and perspective in challenging times, empowering each other to thrive amidst the inevitable challenges of our roles.

FRESH AIR FORUM #2

Communication Strategies/Coaching and Teaching 

Barbara Burnes, Director, Atrium Health

FRESH AIR FORUM #3:  Making Patient Experience Fun!- Engaging Leaders and Staff in a Fun Way to Build a Culture that Offers a Remarkable Experience

Barb Bobula, Vice President, Patient Experience, Allegheny Health Network 

Who says improving patient experience can't be fun? Learn how Allegheny Health Network transformed its culture through innovative and engaging initiatives. Get ready to be inspired by real-world examples of how to create a fun, engaging, and patient-centric culture.

Barb Bobula will share how they successfully:

• Injected fun into the workplace: Discover creative strategies to boost employee morale and create a positive work environment.
• Engaged leaders and staff in the PX journey: Learn how to foster a shared sense of ownership and accountability for patient experience.
• Measured the impact of fun on patient satisfaction: Explore the metrics used to evaluate the effectiveness of these initiatives.

What happens when you find yourself being the patient? That happened to me in July 2023 and I will share my story which includes leaving my home hospital and finding care elsewhere and where I am today. 

 During this session, you will understand:

·        When a patient trusts their provider

·        When a patient goes along with the plan of care without questioning the plan of care

·        What happens when the patient questions the provider’s plan