Marcela Reyes MSN, CPXP

Join AdventHealth’s consumer experience leaders as they share forward-thinking strategies and insights shaping the future of healthcare experience. From building a patient-first culture to leveraging innovation and human-centered design, this keynote will explore how AdventHealth is redefining what it means to deliver exceptional care in today’s evolving healthcare landscape.

• Learn how to foster a culture of empathy, connection, and patient-first thinking across your organization
• Gain insights into innovative approaches and tools for improving consumer experience at scale
• Walk away inspired to implement impactful strategies that enhance patient trust, loyalty, and outcomes