Marcela Reyes MSN, CPXP

In today’s healthcare landscape, patients often feel like they have little control over their care. That’s why building a culture rooted in empathy and compassion is essential to earning trust and helping those we serve feel whole. At AdventHealth, we strive to ensure every patient feels seen, heard and valued through meaningful interactions and evidence-based practices. This session explores:

• Operationalizing Empathy: How we integrate empathy into every patient encounter through best practices, organizational culture and training programs.

• Sustaining Compassionate Behaviors: Strategies for maintaining and recognizing a culture of compassion.

• Transforming Patient Experience: How evidence-based approaches improve care and patient satisfaction.