Lead human experience by recognizing how executive behaviors directly shape what patients and staff feel every day. This panel examines the powerful role leaders play in setting culture through visibility, communication, and decision-making. Hear how intentional leadership actions can build trust, reduce friction, and elevate experience at every level of the organization. 

Leadership rounding is most powerful when it is intentional, structured, and tied to action. This panel explores how healthcare leaders are using purposeful rounding to strengthen patient and workforce experience, surface safety risks earlier, and improve operational flow without adding burden. Learn how organizations move beyond informal check‑ins to disciplined leadership presence that builds trust, reinforces priorities, and translates real‑time insights into measurable improvement. Panelists will share practical strategies for scaling effective rounding behaviors, closing the feedback loop, and ensuring leadership presence drives outcomes, not just visibility. 

As 2026 comes to a close, patient experience leaders are being called to look beyond today's challenges and prepare for what's ahead. This forward-looking panel explores how patient expectations, care delivery models, and workforce realities are set to evolve—and what that means for PX strategy in 2027 and beyond. 

• The biggest forces shaping patient experience in 2027 
• How expectations for access, convenience, and personalization will evolve 
• The future role of AI, digital tools, and human connection in PX 
• What organizations should start, stop, and scale heading into the new year