Nicole Rossol

Chief Patient Experience Officer Stony Brook Medicine

The Integrated Human Experience in Healthcare: Designing Seamless Patient & Workforce Journeys

4:15 PM PANEL: Leading Human Experience: How Executive Behavior Shapes What Patients Feel

Lead human experience by recognizing how executive behaviors directly shape what patients and staff feel every day. This panel examines the powerful role leaders play in setting culture through visibility, communication, and decision-making. Hear how intentional leadership actions can build trust, reduce friction, and elevate experience at every level of the organization.

Designing PX for the World We're In

12:30 PM Closing Session: PX in 2027: Designing for What’s Next

As 2026 comes to a close, patient experience leaders are being called to look beyond today's challenges and prepare for what's ahead. This forward-looking panel explores how patient expectations, care delivery models, and workforce realities are set to evolve—and what that means for PX strategy in 2027 and beyond.

Hear from industry leaders on the trends already shaping the future, from AI-enabled personalization and hybrid care models to shifting definitions of access, trust, and loyalty. Panelists will share where they are placing their bets, what capabilities organizations must build now, and how PX leaders can stay ahead in an environment defined by constant change.

Key Takeaways:

The biggest forces shaping patient experience in 2027
How expectations for access, convenience, and personalization will evolve
The future role of AI, digital tools, and human connection in PX
What organizations should start, stop, and scale heading into the new year

Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda