Pantea Vahidi

Step into the hot seat with our dynamic and unscripted panel session. In this engaging and provocative discussion, our expert panelists of healthcare experts will tackle the most controversial and pressing patient experience questions submitted anonymously by the audience. This unique format ensures that no topic is off-limits, and no question goes unanswered.

·        Get real-time reactions as panelists provide spontaneous, candid responses to challenging questions, showcasing their expertise and adaptability

·        Gain diverse perspectives and insights around key topics such as patient autonomy, health equity, digital health ethics and the line between efficiency and empathy

·        Feel empowered as audience members, knowing your toughest PX questions are being addressed, live, fostering an interactive and participatory environment that makes NGPX such a special community!

DEEP-DIVE TERRACE ROUNDTABLES (Choose 2 – 20 minutes Each):

NGPX is known for concise, 20-minute presentations, yet often, this leaves our attendees craving deeper engagement. We hear you, and we’re giving you some extra face-to-face time with our speakers to dive deeper into their topics. 

Join your favorite morning keynotes for an enriching continuation of the day’s discourse in an alfresco setting that fosters both a bit of fresh air and profound insight. These talks delve deeper into the pivotal topics and themes explored during sessions, offering participants the unique opportunity to unpack complexities, share perspectives, ask questions, and forge meaningful connections.

  Roundtable # 1 Wellbeing, Physician Leadership & Patient Experience

Alison Soileau, PhD, FACHE, CPXP-L, System Vice President, Patient Experience & Service Excellence, Ochsner Health

Roundtable #2 There’s a Snake On My Head! Alleviating Fear and Anxiety

Mindy G Spigel RN, MSN, CPXP

Roundtable # 3 Accelerating Improvement for Patient Experience

Hayley Andreasen, MSL, System Senior Manager, Patient Experience, Medical Group, Intermountain Health

Jenna Gonzalez, System Senior Manager- Patient Experience, Acute Care, Intermountain Healthcare

Roundtable #4 Embracing Diversity, Equity, and Inclusion: Elevating Patient Experience Through Authentic Interactions

Swati Mehta, MD, National Director of Quality & Performance, Vituity

Elizabeth L. Holder, Ed.D., System Director, Patient Experience, SSM Health

Roundtable #5 Delivering a Sustainable Acute Care Patient Experience Strategy in a Large, Complex Health System

Marcela Reyes, MSN, RN, CPXP, CCMP, Executive Director, Consumer Experience, AdventHealth

David Wall, MSW, LCSW, Director of Culture & Process for Consumer Experience, AdventHealth

Roundtable #6 The Role of Patient and Family Partners – Moving Beyond Traditional FACs

Peggy Greco  Ph.D, Chief Patient Experience Officer, Nemours Children's Health

Roundtable #7 Overcoming the Barriers to Compassion

Pantea Vahidi, RN, Founder, Compassion Clinic