Swati Mehta

National Director of Quality & Performance Vituity

In her role as the Executive Director of Patient Experience for Vituity, Dr. Swati Mehta leads the Patient Experience program designed to help providers deliver world class care to greater than 6 million patients across the Nation. She is a recognized expert on patient experience excellence, organization culture & change and sustaining high performance in healthcare. Swati oversees patient experience programs, deployment of real-time patient feedback & service recovery tools and provides hands-on communication skills training for providers, nurses and hospital care teams. Swati specializes in dynamic, engaging keynote presentations which serve to bridge patient & provider experience in order to deliver excellent care & improve clinical outcomes. Prior to joining Vituity, Dr. Mehta completed her Internal Medicine training (MD) followed by a Fellowship in Nephrology, Hypertension & Kidney Transplant at NYPH-Weill Cornell & Columbia Medical Center. In her role as Medical Director of a 500-bed hospital, she led teams and developed processes to improve patient experience showing measurable and long-lasting results. Swati has a unique vantage point being a physician as well as a patient in the current healthcare system. She is a pragmatic strategist along with being a compassionate clinical provider taking care of patients in Redwood City, CA. Swati enjoys being a mother to two boys, both under the age of 3, and wife to a thought leader in IT which makes for engaging and animated dinner conversations!

Day 2: From Insight to Impact: Operationalizing Patient Experience

10:30 AM KEYNOTE: Let’s Get Granular – Two Key Tools Instrumental in Sustained PX Success

It’s time to move beyond big-picture talk and dig into what actually drives lasting improvements in patient experience. In this high-impact keynote, Dr. Swati Mehta shares the granular, frontline-level strategies that led to measurable HCAHPS improvement across a large health system.

From bridging the physician-nurse divide to embedding simple, repeatable tools into daily huddles, Dr. Mehta will walk through two game-changing tactics that teams can adopt immediately—no overhaul required. Plus, you’ll get an inside look at a bonus tool now being used in nursing huddles across the system to drive consistency, communication, and connection.

Learn how CommonSpirit deployed two specific tactics that moved the needle on HCAHPS
Explore how breaking down silos through physician-nurse partnerships creates the foundation for sustainable success
Leave with a new, huddle-ready tool you can implement with your teams right away

2:25 PM Panel: Partners in PX: Strengthening Collaboration Between Physicians and PX Leadership

Achieving exceptional patient experience requires a collaborative partnership between physicians and patient experience teams. Panelists will share real-world examples of successful collaborations, address common challenges, and provide actionable insights on how to align physician practices with patient experience goals to drive improved outcomes and satisfaction.

Identify effective communication strategies to bridge the gap between physicians and PX teams, fostering open dialogue and mutual respect
Discover methods for aligning physician practices with patient experience goals, promoting shared ownership and accountability for PX outcomes
Explore practical approaches to overcome common challenges in physician-PX team collaboration, such as time constraints, differing priorities, and cultural differences

Check out the incredible speaker line-up to see who will be joining Swati.

Download The Latest Agenda