Swati Mehta

Director of Quality & Performance Patient Experience Vituity

In her role as the Executive Director of Patient Experience for Vituity, Dr. Swati Mehta leads the Patient Experience program designed to help providers deliver world class care to greater than 6 million patients across the Nation.

She is a recognized expert on patient experience excellence, organization culture & change and sustaining high performance in healthcare. Swati oversees patient experience programs, deployment of real-time patient feedback & service recovery tools and provides hands-on communication skills training for providers, nurses and hospital care teams. Swati specializes in dynamic, engaging keynote presentations which serve to bridge patient & provider experience in order to deliver excellent care & improve clinical outcomes.

Prior to joining Vituity, Dr. Mehta completed her Internal Medicine training (MD) followed by a Fellowship in Nephrology, Hypertension & Kidney Transplant at NYPH-Weill Cornell & Columbia Medical Center. In her role as Medical Director of a 500-bed hospital, she led teams and developed processes to improve patient experience showing measurable and long-lasting results.

Swati has a unique vantage point being a physician as well as a patient in the current healthcare system. She is a pragmatic strategist along with being a compassionate clinical provider taking care of patients in Redwood City, CA.

Swati enjoys being a mother to two boys, both under the age of 3, and wife to a thought leader in IT which makes for engaging and animated dinner conversations!

Wednesday December 4, 2024

11:55 AM KEYNOTE: Embracing Diversity, Equity, and Inclusion: Elevating Patient Experience Through Authentic Interactions

Discover how to create a truly inclusive healthcare environment that delivers exceptional patient experiences. In this inspiring keynote, Dr. Swati Mehta will explore the critical role of diversity, equity, and inclusion (DEI) in shaping patient care. Learn practical strategies to foster authentic interactions, build trust, and improve health outcomes for patients from all backgrounds. Join us for a thought-provoking session that will challenge your thinking and inspire you to create a more equitable healthcare system and gain takeaways on:

Understanding the impact of DEI on patient experience and organizational success
Learning how to create a culturally competent and inclusive healthcare environment
Developing strategies to address health disparities and promote equitable care
Building a workforce that reflects the diversity of the community served

2:15 PM DEEP-DIVE TERRACE ROUNDTABLES (Choose 2 – 20 minutes Each):

DEEP-DIVE TERRACE ROUNDTABLES (Choose 2 – 20 minutes Each):

NGPX is known for concise, 20-minute presentations, yet often, this leaves our attendees craving deeper engagement. We hear you, and we’re giving you some extra face-to-face time with our speakers to dive deeper into their topics.

Join your favorite morning keynotes for an enriching continuation of the day’s discourse in an alfresco setting that fosters both a bit of fresh air and profound insight. These talks delve deeper into the pivotal topics and themes explored during sessions, offering participants the unique opportunity to unpack complexities, share perspectives, ask questions, and forge meaningful connections.

Roundtable # 1 Wellbeing, Physician Leadership & Patient Experience

Alison Soileau, PhD, FACHE, CPXP-L, System Vice President, Patient Experience & Service Excellence, Ochsner Health

Roundtable #2 There’s a Snake On My Head! Alleviating Fear and Anxiety

Mindy G Spigel RN, MSN, CPXP

Roundtable # 3 Accelerating Improvement for Patient Experience

Hayley Andreasen, MSL, System Senior Manager, Patient Experience, Medical Group, Intermountain Health

Jenna Gonzalez, System Senior Manager- Patient Experience, Acute Care, Intermountain Healthcare

Roundtable #4 Embracing Diversity, Equity, and Inclusion: Elevating Patient Experience Through Authentic Interactions

Swati Mehta, MD, National Director of Quality & Performance, Vituity

Elizabeth L. Holder, Ed.D., System Director, Patient Experience, SSM Health

Roundtable #5 Delivering a Sustainable Acute Care Patient Experience Strategy in a Large, Complex Health System

Marcela Reyes, MSN, RN, CPXP, CCMP, Executive Director, Consumer Experience, AdventHealth

David Wall, MSW, LCSW, Director of Culture & Process for Consumer Experience, AdventHealth

Roundtable #6 The Role of Patient and Family Partners – Moving Beyond Traditional FACs

Peggy Greco Ph.D, Chief Patient Experience Officer, Nemours Children's Health

Roundtable #7 Overcoming the Barriers to Compassion

Pantea Vahidi, RN, Founder, Compassion Clinic

Check out the incredible speaker line-up to see who will be joining Swati.

Download The Latest Agenda