Swati Mehta

In her role as the Executive Director of Patient Experience for Vituity, Dr. Swati Mehta leads the Patient Experience program designed to help providers deliver world class care to greater than 6 million patients across the Nation. She is a recognized expert on patient experience excellence, organization culture & change and sustaining high performance in healthcare. Swati oversees patient experience programs, deployment of real-time patient feedback & service recovery tools and provides hands-on communication skills training for providers, nurses and hospital care teams. Swati specializes in dynamic, engaging keynote presentations which serve to bridge patient & provider experience in order to deliver excellent care & improve clinical outcomes. Prior to joining Vituity, Dr. Mehta completed her Internal Medicine training (MD) followed by a Fellowship in Nephrology, Hypertension & Kidney Transplant at NYPH-Weill Cornell & Columbia Medical Center. In her role as Medical Director of a 500-bed hospital, she led teams and developed processes to improve patient experience showing measurable and long-lasting results. Swati has a unique vantage point being a physician as well as a patient in the current healthcare system. She is a pragmatic strategist along with being a compassionate clinical provider taking care of patients in Redwood City, CA. Swati enjoys being a mother to two boys, both under the age of 3, and wife to a thought leader in IT which makes for engaging and animated dinner conversations!