Tatiana Abigail

An NGPX Favorite! Join us for a series of intimate and engaging discussions designed to foster deep connections and insightful conversations among PX leaders. Each roundtable features a specific topic led by a knowledgeable moderator, ensuring a focused and productive dialogue. Participants will have the chance to share their insights, learn from their peers, and explore innovative solutions to common challenges.

• Focused Discussions: Engage in in-depth conversations on pertinent patient experience topics, gaining new perspectives and ideas
• Peer Learning: Benefit from the collective expertise of fellow leaders in the field, sharing challenges and best practices
• Networking: Build valuable connections with peers who share your passion for improving patient experience

Roundtable #1 – Topic TBA

Moderator TBA, HID Global

Roundtable #2 - – Understanding Workplace Belonging: Stories of Lived Experiences of Healthcare Workers

Tatiana Abigail, Healthcare and Leadership Consultant, ASCEND Healthcare Solutions

Belonging has been described as a feeling of being included and heard. In a workplace, it is recognized to be at the core of employee well-being and success. Based on research, companies whose cultures are built on the idea of "belonging" show increased engagement with higher productivity and lower turnover rates. This presentation will provide a brief analysis of the findings from a recent study on the subject of belonging, which was done in a large healthcare organization in the Western United States*. Attendees will gain insight into key learnings and practical tools to help them create a culture of belonging within their organizations.

Roundtable #3 – From Noise to Clarity: How Smarter Communication Simplifies Care Delivery and Restores the Patient Experience

Sheila Dempsey, RN, BSN, Director of Clinical Engagement, West-Com Nurse Call Systems

Heidi Scherban, RN, BSN , Clinical Specialist, West-Com Nurse Call Systems

Behind every call light is more than a request—it’s a moment that shapes how patients feel about their care. Yet for nurses, constant alarms and fragmented workflows create noise, stress, and burnout, leaving leaders without insight into the real challenges at the bedside. West-Com redefines nurse call by simplifying care delivery through intelligent communication that connects the right caregiver, at the right time, with the right request. The result? Patients feel reassured, nurses feel supported, and leaders gain visibility to drive outcomes. Join us to see how smarter communication transforms complexity into clarity and restores the true patient experience.