Yasir Khalid | NGPX

Yasir Khalid

Yasir Khalid

Director, People Centred Care and Health Justice William Osler Health System
Yasir Khalid
Yasir Khalid is the Director of People-Centred Care and Health Justice at William Osler Health System, where he leads patient relations, patient experience, health justice strategy, and community partnerships across one of Canada’s most diverse health systems. Originally trained as a Medical Radiation Technologist in Radiation Therapy, Yasir has built a distinguished leadership career spanning patient safety, quality improvement, risk management, and healthcare transformation. He has held progressive leadership roles with Centre for Addiction and Mental Health, Trillium Health Partners, and other major Ontario healthcare organizations. Yasir is a published researcher and national speaker whose work focuses on people-centred care, health justice, digital innovation, and improving the human experience of healthcare. He holds a Master of Science in eHealth from McMaster University and is a Certified Patient Experience Professional, Canadian Risk Manager, and Certified Health Executive.

Designing Experience That Drives Measurable Outcomes

4:40 PM Case Study: Reimagining SDOH in Epic: A Co‑Designed Model Linking Clinical Care to 300+ Community Resources Short Abstract

This session explores how a Canadian health system built a nationally leading Social Drivers of Health (SDOH) model within Epic by replacing the standard foundations tools with a fully co‑designed, community‑integrated approach. As Yasir Khalid noted, unlike organizations that "implement what Epic has provided as out of the box," his team "created something based on subject matter expertise" and aligned it directly with local resources. 

The team developed a directory of 300+ community organizations, enabling clinicians to initiate real‑time referrals for food security, housing, legal aid, financial supports, and more. Patients receive resources in their preferred language through MyChart, SMS, or digital notifications, enhancing autonomy and engagement. 

Epic has recognized this model as a gold standard, and early data shows strong clinician adoption and meaningful patient impact. The presentation will outline the co‑design journey, implementation strategy, and emerging outcomes such as reduced ED visits and improved patient‑reported measures. 

Check out the incredible speaker line-up to see who will be joining Yasir.

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