Yasir Khalid | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Yasir Khalid

Director, People-Centered Care and Health Justice William Osler Health System

Yasir Khalid, M.Sc., MRT(T), CPXP, CHE, is a healthcare leader with extensive experience in patient safety, quality, health equity, and experience strategy. He currently serves as Director of People Centred Care and Health Justice at William Osler Health System, where he oversees patient relations, health justice initiatives, and community partnerships to support equity-deserving populations. With a clinical foundation as a radiation therapist, Yasir has held senior roles at organizations including CAMH, Northumberland Hills Hospital, Trillium Health Partners, and Better Living Health and Community Services. He is a published researcher and frequent presenter on quality improvement, patient safety, and digital health. Yasir holds a Master of Science in eHealth from McMaster University and is a Certified Patient Experience Professional, Canadian Risk Manager, and Certified Health Executive. A passionate advocate for compassionate, data-informed care, Yasir also serves on multiple professional boards and advisory committees focused on health equity, regulation, and quality improvement.

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:25 PM Panel: Bridging the Gap: Advancing Equity Through Language and Communication Access

In an increasingly diverse healthcare landscape, effective communication is foundational to delivering equitable, patient-centered care. Language barriers, health literacy gaps, and accessibility challenges can lead to misunderstanding, mistrust, and poor outcomes—especially among vulnerable populations.

Hear how leading health systems are leveraging innovative language and communication solutions to improve care quality, build trust, and drive better patient experiences. From real-time interpretation to accessible digital platforms, panelists will share best practices and lessons learned in breaking down barriers to understanding.

  • Explore scalable strategies to meet the needs of multilingual and low-health-literacy populations
  • Understand how communication access supports health equity, safety, and patient satisfaction
  • Hear case studies on implementing language services across clinical and non-clinical touchpoints

Check out the incredible speaker line-up to see who will be joining Yasir.

Download The Latest Agenda