Yasir Khalid

Director, People Centred Care and Health Justice William Osler Health System

Yasir Khalid, M.Sc., MRT(T), CP, CRM, CPXP, CHE, is a healthcare leader with extensive experience in patient safety, quality improvement, health justice, and risk management. He currently serves as Director of People Centred Care and Health Justice at William Osler Health System, where he oversees patient relations, health justice initiatives, and community partnerships to support equity-deserving populations. With a clinical foundation as a Radiation Therapist, Yasir has held leadership roles at organizations including CAMH, Northumberland Hills Hospital, Trillium Health Partners, and Better Living Health and Community Services. He is a published researcher and frequent presenter on quality improvement, patient safety, and digital health. Yasir holds a Master of Science in eHealth from McMaster University and is a Certified Patient Experience Professional, Canadian Risk Manager, and Certified Health Executive. A passionate advocate for compassionate, data-informed care, Yasir also serves on multiple professional boards and advisory committees focused on health equity, regulation, and quality improvement.

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:30 PM Track B: Panel: Bridging the Gap: Advancing Equity Through Language and Communication Access

In an increasingly diverse healthcare landscape, effective communication is foundational to delivering equitable, patient-centered care. Language barriers, health literacy gaps, and accessibility challenges can lead to misunderstanding, mistrust, and poor outcomes—especially among vulnerable populations.

Hear how leading health systems are leveraging innovative language and communication solutions to improve care quality, build trust, and drive better patient experiences. From real-time interpretation to accessible digital platforms, panelists will share best practices and lessons learned in breaking down barriers to understanding.

Explore scalable strategies to meet the needs of multilingual and low-health-literacy populations
Understand how communication access supports health equity, safety, and patient satisfaction
Hear case studies on implementing language services across clinical and non-clinical touchpoints

3:00 PM Track B: Panel Remix (Audience Breakout): Bridging the Gap: Advancing Equity Through Language and Communication Access

Continue the conversation from the main panel in this interactive, small-group breakout designed to help attendees turn insights into action. In just 15 minutes, participants will unpack the most meaningful takeaways, share real-world challenges from their own organizations, and exchange practical ideas for improving communication access across diverse patient populations. This fast-moving format creates space for candid dialogue, peer learning, and collaborative problem-solving—ensuring the conversation extends beyond the panel and into concrete next steps.

Small-Group Discussion Prompts:

• Where do language or communication barriers most frequently appear in your patient journey, and what solutions—technology-based or human-led—have been most effective?

• How is your organization addressing health literacy and accessibility, and what gaps remain that impact equity, trust, or clinical outcomes?

• What operational or cultural changes would help your teams better support multilingual and diverse populations across clinical and non-clinical touchpoints?

Check out the incredible speaker line-up to see who will be joining Yasir.

Download The Latest Agenda