Always Culture is video-based, Patient Experience training that puts the patient and family first.

• Meet the heightened expectations of today's empowered patient
• Shift to a patient and family-centered culture
• Engage front line staff in your PX strategy
• Create patient and family advocates

The Always Culture training series trains staff on effective communication, active listening, empathy, setting realistic patient expectations, and exceeding those expectations. The goal is to foster a patient-centered culture that leads to improved HCAHPS scores.

The patient-centered training videos focus on specific tactics and best practices that address five key HCAHPS domains:

·         Responsiveness

·         Communication with Nurses

·         Communication on Medications

·         Pain Management

·         Discharge and Transition of Care

Each domain topic includes three videos: a 5 to 6-minute video for staff training, a 12 to 15-minute video for extended learning, and a 90-second video designed exclusively for patient education. The patient education videos, available in English and Spanish, set expectations for a patient’s care, while the staff training videos provide tactics and best practices to help them meet and exceed these expectations.