HappyOrNot is the leading solution for collecting high-volume feedback that is easy for your patients. We then transform your patient feedback into intelligent data analytics that is reliable, actionable, and measurable for your business. Measure all core experience points to discover where your business performance fluctuates, and track the impact of your corrective actions. Taking only seconds, patients are able to rate their experience by selecting 1 of 4 Smiley buttons (very happy, happy, sad, very sad) to represent their satisfaction level.

HappyOrNot was founded by Heikki Väänänen and Ville Levaniemi. The company has more than 4,000 clients in 117 countries. Clients include Baptist Healthcare, Bayer, Adventist Health, NY Health + Hospitals, LA County Health Services, Alverno Laboratories, Caremore Health, Cigna Health, Fresenius Medical Care, UMass Health Care.

HappyOrNot is considered the global leader in instant customer and employee satisfaction reporting. HappyOrNot assists companies in improving customer experience, relationships and engagement across all business sectors. To learn more about our service, reserve a HappyOrNot Online Demo Request today!