With over 23 years of successful deployments, Parlance is a tested, reliable call management solution that meets the patient experience demands of today’s leading healthcare systems. We believe callers should be able to speak naturally and quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by removing barriers to care. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage with our modern voice-enabled call routing solution and are pleased to self-serve. With Parlance relieving the burden of routine transfers and poor self-service, operators and agents can provide better service to people who really need empathy and support. While modernizing your “digital front door,” it’s important to remember that the overwhelming majority of patients and their loved ones still call on the phone. We improve caller experience, so hospitals and clinics can improve patient experience.