November 17 - 19, 2025
Westin Rancho Mirage, Palm Springs, CA
With over 23 years of successful
deployments, Parlance is a tested, reliable call management solution that meets
the patient experience demands of today’s leading healthcare systems. We
believe callers should be able to speak naturally and quickly connect to the
resources they need. Parlance improves the first step of every caller’s journey
by removing barriers to care. While old fashioned IVRs typically have an
engagement rate of less than 15%, 85% of callers easily engage with our modern
voice-enabled call routing solution and are pleased to self-serve. With
Parlance relieving the burden of routine transfers and poor self-service,
operators and agents can provide better service to people who really need empathy
and support. While modernizing your “digital front door,” it’s important to
remember that the overwhelming majority of patients and their loved ones still
call on the phone. We improve caller experience, so hospitals and
clinics can improve patient experience.