About Next Generation Patient Experience

In recent years, patient experience has become a critical component of healthcare delivery and has been linked to better patient outcomes, higher patient satisfaction, and improved healthcare quality. As a result, healthcare organizations have increasingly focused on improving patient experience through various initiatives, such as staff training, patient-centered care models, and the use of technology to enhance communication and engagement.

More than ever, budgets are tight, and patient experience seems to be suffering. CXOs and patient experience leaders have always struggled to gain executive buy-in, and with the state of the economy and industry, it’s even harder. Many CXOs who have been in the PX game for decades are starting to get discouraged and burnout and are stepping down from their roles. The industry is in need of a reset, some new ideas and a reminder of why they got into healthcare in the first place.

After months of research, the event will tackle top PX challenges including how to:

• Meet the heightened expectations of today's empowered patient
• Shift to a patient and family-centered culture
• Engage clinical and non-clinical staff in your PX strategy
• Achieve a single view of the patient
• Create patient and family advocates

Who Should Attend?

The event will attract thought leaders and patient experience practitioners from hospitals and health systems, ACO's and physician practices involved in the following areas:

• Executive Leadership
• Physician/Nurse Leadership
• Patient Experience/Satisfaction
• Service Excellence
• Patient and Family Advocacy

• Marketing/Community Outreach
• Quality/Safety
• Operations
• HR/Organization Development
• Clinical Education/Staff Development

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