NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Live Streamed Sessions, December 1-2

Nov. 30 - Welcome Reception Dec. 1 - Agenda Day 1: The Evolution of Healthcare and Patient Experience During The Pandemic and Beyond Where Do We Go From Here? Dec. 2 - Agenda Day 2: Humanizing the Experience: Support and Compassion for Patients, Employees and Families Live Streamed Sessions, December 1-2

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Live Streamed Session: Day 1 Wednesday December 1st

8:00 am - 8:10 am Welcome Remarks & Ice Breaker

8:10 am - 8:20 am Chairperson's Opening Remarks

8:20 am - 8:40 am Opening CXO Panel: “The New, New Normal “-- Hitting the Reset Button Post-COVID

8:40 am - 8:50 am Panel Q&A

8:50 am - 9:10 am Keynote: Top 10 Must -Do List for Every Patient Experience Professional

9:10 am - 9:30 am Keynote: Redefining Visitors: The Power of Care Partners and Lessons learned During the Pandemic

9:30 am - 9:50 am Keynote: Enhance Staff Wellbeing: The importance of Patient Feedback and Staff Recognition

9:50 am - 10:30 am Morning Coffee Talks Networking Break in the Xperience Lounge

10:30 am - 10:50 am Case Study: Virtual Healthcare Patient Experience During and After COVID

10:50 am - 11:10 am NGPX Keynote Hosted by Medallia

11:10 am - 11:30 am Applying an Equity Informed High Reliability Framework to Patient Experience: Health Equity at ED Triage

11:30 am - 11:50 am NGPX Partner Keynote

Live Streamed Session: Day 2 Thursday December 2nd

8:00 am - 8:10 am Welcome Remarks & Ice Breaker

8:10 am - 8:20 am Chairperson's Opening Remarks

8:20 am - 8:40 am Panel: Faculty Professionalism and Wellbeing

8:40 am - 8:50 am Panel Q&A

8:50 am - 9:10 am Keynote: Is the Next Generation of Patient Experience NOT Calling it Patient Experience?

9:10 am - 9:30 am Rethinking Patient Experience: Mayo Clinic’s Journey

9:30 am - 9:50 am Keynote: Physician Engagement - A Chief Medical and Experience Officer Perspective

9:50 am - 10:30 am Networking and Coffee Break in the Xperience Lounge

10:30 am - 10:50 am Case Study: Denver Health’s RISE (Resiliency in Stressful Events) Program

10:50 am - 11:10 am NGPX Partner Keynote