Patient Experience Blog

At NGPX, we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular case studies and industry spotlights.

Cleveland Clinic Offers Patients Ready Access to Personal Health Data with Apple Health Records

Cleveland Clinic has joined the growing ranks of health systems and hospitals to make patient personal health data available via the Apple Health Records app.

How Microsoft's Chatbot Helps Keep Patients Informed During Treatment

One of the biggest issues facing the healthcare industry today is how to ensure patients don't feel as if they are merely a passenger on their treatment journey. Microsoft is attempting to combat this feeling of exclusion by offering a unique chatbot service.

The Nason Group is Researching Empathy to Improve Patient Experience

You may not be aware of the Nason Group, but it's working hard to better understand the thoughts and feeling of patients to help improve the healthcare experience for all involved.

How Northwell Health and Royal Philips Partner to Improve Patient Satisfaction

Through an ongoing partnership with Royal Philips, a global leader in healthcare technology, Northwell Health has improved clinical outcomes and patient satisfaction through the utilization of the Philips Virtual Hospital Service, complete with eICU technology, a Telestroke program, and a wearable biosensor.

How Mayo Clinic Is Streamlining the Patient Experience with Interactive Kiosks and New EHR System

Mayo Clinic patients at the health system's main medical complex in Rochester, Minnesota, can now enjoy a streamlined check-in process using electronic kiosks.

Cedar-Sinai Medical Center and UCLA Researchers Use Fitbits to Aid Remote Patient Monitoring

Researchers at Cedars-Sinai Medical Center and University of California, Los Angeles (UCLA) have found that a consumer-grade wearable - namely, the Fitbit, a personal activity tracker - can be a useful remote patient monitoring (RPM) device for patients dealing with heart issues.

How UPMC Is Using Remote Patient Monitoring and Telehealth

The University of Pittsburgh Medical Center (UPMC), one of the nation's largest integrated health systems, has long been at the forefront of telemedicine and remote patient care and is now expanding its services to treat more patients from the comfort of their own homes.

Temple University Hospital Launches Telehealth Care Management Platform

Temple University Hospital has launched a telehealth platform designed to improve care management for patients diagnosed with idiopathic pulmonary fibrosis (IPF) - a chronic and irreversible lung disease.

UCSF Utilizes Power of Electronic Health Records in First for Hospital Infection Control

The use of electronic health records (EHRs) continues to gain traction in hospitals and health systems around the world. University of California San Francisco (UCSF) Health has been using electronic health records to track down the source of a common hospital-acquired infection.

MedStar Washington Hospital Center Rolls Out Mobile App to Improve Pregnancy Experiences

A new mobile app is changing how expectant mothers are receiving prenatal care at MedStar Washington Hospital Center.

How Apple's Health Records is Reshaping Patient Engagement at Johns Hopkins Medicine

Tech giant Apple has entered the PHR (personal health record) space with Health Records, a new feature that interfaces with EHRs (electronic health records) at hospitals and clinics.

Boston Children's Hospital Uses VR to Let Kids Voyage Through Their Bodies

Spending time in the hospital can be nothing short of terrifying for children. Boston Children's Hospital is looking to relieve much of this anxiety with HealthVoyager - a virtual reality (VR) platform that helps doctors explain complex medical conditions to children.

How IoT is Revolutionizing Medical Device Service

If there's anything which illustrates the desire among patients for innovative smart healthcare devices, it's the OpenAPS initiative.

The MD Anderson Cancer Center Is Aiming to Improve the Cancer Treatment Journey for All

The MD Anderson Cancer Center is succeeding in its goal of bringing people together to take cancer prevention to the next level.

Here's How Mayo Clinic is Transforming Patient Care with Mobile Health

Mobile health is fast becoming a strategic priority for healthcare organizations nationwide. And it needs to be – mobile traffic is now far out-stripping desktop traffic to hospital and health system websites by a ratio of nearly 2:1.

How Tampa General Is Embracing Mobile to Revolutionize Patient Engagement

The average patient spends just eight minutes with a doctor – but this is far from but being the entirety of the experience.

How Vanderbilt University Medical Center is Transforming Customer Care

The entire patient experience has been streamlined and this new initiative has improved every stage of the medical care journey.

Here’s How Stanford Children’s Health Is Pioneering VR for Patient Care, Education, and Experience

The new program spans three separate projects, each of which addresses a unique component of cardiac care and leverage VR technology in distinct ways.

How Geisinger Health System’s Refund Promise Puts Patient Experience at the Center of the Enterprise

The ProvenExperience initiative has led to a 23% increase in direct messages to Geisinger relating to episodes of care from patients and patient advocates.

How Kaiser Permanente Uses 'Health Hubs' to Test Patient Experience Innovation

Health hubs represent Kaiser’s vision for the future of health care delivery – a design-driven approach that puts patient experiences at the very center of all activities.

How Intermountain Healthcare Uses Technology to Improve Patient Engagement

Medical providers have long understood the importance and indeed the value of ensuring patients are engaged with their own health. What is new, is the role of technology.

How Brigham and Women’s Hospital Is Bringing Gamification to Self-managed Diabetes Care

The research team set about designing a game which would educate patients about the management of their condition regarding diet, exercise, and medication.

How MetroHealth System Is Improving the Healthcare Experience for LGBT Patients

The MetroHealth System in Cleveland, Ohio, wants to change the script to create a positive experience for LGBT patients.